Satyra Wells
Minnepolis,MN
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Sun Country Airlines
Minneapolis, MN
07.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Member Advocate
Gravie Health Care
Minneapolis, MN
05.2023 - 03.2024
- Answering Calls
- Responding to paRent request via email
- Outbound Calls
- MedicaRon Refills
- GeVng PA's iniRated
- Billing
- Case Management
Billing and Enrollment RepresentaRve
YMC Home Care
St.Louis Park
01.2016 - 10.2022
- Provide personal care services such as bathing, dressing, and grooming to clients
- Assist clients with mobility and physical therapy exercises
- Monitor and report changes in clients' health status to healthcare professionals
- Administer medicaRon as prescribed and ensure Rmely intake
- Perform light housekeeping tasks, including meal preparaRon and laundry
- Offer companionship and emoRonal support to clients and their families
Customer Service RepresentaRve
UCARE
Minneapolis, MN
05.2017 - 07.2022
- Responded to customer requests for products, services and company informaRon
- Provided primary customer support to internal and external customers in fast-paced environment
- Entered customer interacRon details in FUSE to track requests, document problems and record soluRons offered
- Offered advice and assistance to customers, paying aaenTon to special needs or wants
- Recommended CHOICE DENTAL to customers, thoroughly explaining details
- Answered constant flow of customer calls with up to calls in queue per minute
- Answered customer telephone calls promptly to avoid on-hold wait Rmes
Appointment Scheduler
Allina Health
Coon Rapids, MN
01.2016 - 04.2017
- Increased customer service success rates by quickly resolving issues
- Acted as first point of contact and set appointments for possible clients
- Addressed client inquiries and updated database
- Managed approximately 80 incoming calls, emails and faxes per day from customers
Billing Representative
Comcast Cable and Xfinity Internet
Saint Paul, MN
02.2014 - 12.2015
- Promotes Comcast products
- Makes recommendations that meet customer needs
- Maintains
- and Manages or diffuses angry/upset customers
- Interacts with customers via telephone or email to assist with a variety of inquiries and issues
Education
High school diploma -
Jefferson High School
Skills
- Communication skills
- Multi-tasking
- Typing
- Computer operation
- Phone etiquette
- Administrative experience
- Social listening
- De-Escalation skills
- Project management
- Passenger safety management
- Flight safety
- Preflight briefings
- Aviation regulations
- Deplaning oversight
- Passenger support
Additional Information
CPR and First Aid Certified, Valid Driver's License and reliable transportation
Timeline
Flight Attendant
Sun Country Airlines
07.2024 - Current
Member Advocate
Gravie Health Care
05.2023 - 03.2024
Customer Service RepresentaRve
UCARE
05.2017 - 07.2022
Billing and Enrollment RepresentaRve
YMC Home Care
01.2016 - 10.2022
Appointment Scheduler
Allina Health
01.2016 - 04.2017
Billing Representative
Comcast Cable and Xfinity Internet
02.2014 - 12.2015
High school diploma -
Jefferson High School