Saud Bin Al Amin Sajid
New York
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist (Training)
Hotel 369
08.2023 - 09.2023
- Assisted with front desk operations, reservations, and guest services.
- Processed payments and maintained customer records.
- Greeted and welcomed guests, ensuring a positive first impression of hotel environment.
- Managed check-in and check-out processes, maintaining efficiency during peak hours.
- Answered calls, distributed packages, and supported housekeeping coordination.
Front Office Supervisor
Hampton Inn
11.2024 - Current
- Supervise front desk operations, guest check-ins/check-outs, and reservation management.
- Handle 80+ guest check-ins daily while maintaining efficient and professional service.
- mproved guest satisfaction by actively listening to guest concerns, providing effective resolutions, and collaborating with multiple departments to resolve issues efficiently.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Handle walk-in and online reservations through platforms including Expedia and Booking.com.
- Monitor daily revenue, expenses, and night audit reporting.
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored front office staff on customer service protocols and hotel systems.
- Coordinate housekeeping assignments and room readiness.
- Resolve guest concerns and provide high-quality customer service.
- Process payments, manage POS transactions, and maintain secure guest records.
- Maintain accurate guest information using hotel PMS/front desk cloud systems.
Front Desk Receptionist
Knight’s Inn
08.2023 - 11.2024
- Managed guest check-ins, reservations, and customer inquiries in a fast-paced hotel environment.
- Processed payments and handled cash/POS transactions accurately.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing information on amenities and local attractions.
- Assisted with room assignments and housekeeping coordination.
- Updated guest records and maintained hotel management systems.
- Supported daily operations including calls, packages, and administrative tasks.
- Prepared night audit and operational reports.
Sales Associate
Gifts at 42nd St
05.2022 - 08.2023
- Delivered excellent customer service and assisted customers with product selection.
- Operated cash register and POS systems for purchases, refunds, and exchanges.
- Maintained inventory, merchandising displays, and store organization.
- Assisted customers with product selection and provided exceptional service to enhance shopping experiences.
- Maintained accurate inventory levels through regular stock checks and effective organization techniques.
- Assisted with sales reporting, restocking, and loss prevention efforts.
- Helped train new employees on store procedures and customer service standards.
Education
Higher School Certificate - Business
Bangladesh International School And College
01-2014
Secondary School Certificate - undefined
Bangladesh International School And College
01-2012
BBA - Human Resources Management
Independent University Bangladesh
Dhaka, Bangladesh09-2019
Skills
- Front Desk Operations
- Guest Relations
- Hotel Management Systems (PMS)
- Reservations & Night Audit
- Cash Handling & POS Systems
- Customer Service
- Team Coordination
- Microsoft Office & Excel
- Inventory Control
- Conflict Resolution
- Administrative Support
- Communication & Multitasking
- Customer service
- Time management
- Attention to detail
Languages
Bengali (Fluent)
Urdu
English (Intermediate)
Timeline
Front Office Supervisor
Hampton Inn
11.2024 - Current
Front Desk Receptionist (Training)
Hotel 369
08.2023 - 09.2023
Front Desk Receptionist
Knight’s Inn
08.2023 - 11.2024
Sales Associate
Gifts at 42nd St
05.2022 - 08.2023
Secondary School Certificate - undefined
Bangladesh International School And College
Higher School Certificate - Business
Bangladesh International School And College
BBA - Human Resources Management
Independent University Bangladesh