Saudwendia Bruno
Orlando,Florida
Summary
Motivated and detail-oriented professional with extensive customer service and healthcare support experience, eager to contribute as a Patient Care Coordinator. Skilled in managing patient information, coordinating appointments, and delivering empathetic service in high-pressure environments. Passionate about fostering positive patient experiences and ensuring efficient workflows to support team success and quality care.
Overview
5
5
years of professional experience
Work History
Owner Service Advisor
Marriott Vacations Club Worldwide
Orlando, Florida
03.2024 - 11.2024
- Delivered exceptional customer service to members, addressing inquiries, and resolving concerns in a timely manner.
- Coordinated vacation bookings, and ensured accurate and efficient processing of member requests.
- Maintained detailed and accurate records of member interactions, adhering to confidentiality standards.
- Contributed to team success by providing support and sharing best practices for improving customer engagement.
Scheduling Agent
Aspen Dental
Orlando, FL
06.2022 - 03.2024
- Efficiently managed patient appointment schedules to optimize clinic workflow and enhance patient satisfaction.
- Coordinated with dental professionals to ensure timely and accurate appointment setting.
- Handled inbound and outbound calls, maintained professionalism, and resolved scheduling conflicts.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Maintained a high level of customer service when interacting with patients over the phone.
Claims Examiner
SimonMed Imaging
Orlando, FL
03.2021 - 06.2022
- Reviewed and processed medical imaging claims for accuracy and compliance with policies.
- Investigated claims, liaised with healthcare professionals, and resolved discrepancies.
- Identified billing errors and reduced expenses through fraud detection.
- Delivered excellent customer service by resolving claim inquiries empathetically.
- Performed data entry into the computer system to record information regarding claim status.
Medical Data Entry Specialist
Liveops
Orlando, Florida
09.2020 - 03.2021
- Verified medical records for accuracy and completeness of data entry.
- Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database.
- Performed quality assurance checks on data entry accuracy.
- Updated patient profiles with latest laboratory results or other changes in medical history.
- Created new accounts for patients upon registration using appropriate software programs.
Front Desk Receptionist
Jewett Orthopedic Clinic
Orlando, FL
08.2019 - 03.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Associate of Science - Diagnostic Medical Sonography
South College
Orlando, FL05-2026
Some College (No Degree) - Pharmacy Technician
Concorde Career College
Orlando, FLHigh School Diploma -
Olympia High School
Orlando, FLSkills
- HIPAA protocol adherence
- Database coordination
- Healthcare operations
- Medical record requests
- Healthcare documentation
- Critical thinking skills
- Organizational skills
- Patient care
- Insurance practices
- Regulatory compliance
- Patient education
- Patient flow management
- Patient care coordination
- Attention to detail
- Healthcare system navigation
Timeline
Owner Service Advisor
Marriott Vacations Club Worldwide
03.2024 - 11.2024
Scheduling Agent
Aspen Dental
06.2022 - 03.2024
Claims Examiner
SimonMed Imaging
03.2021 - 06.2022
Medical Data Entry Specialist
Liveops
09.2020 - 03.2021
Front Desk Receptionist
Jewett Orthopedic Clinic
08.2019 - 03.2020
Associate of Science - Diagnostic Medical Sonography
South College
Some College (No Degree) - Pharmacy Technician
Concorde Career College
High School Diploma -
Olympia High School
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