Saul Polanco

• Manage 20–40 inbound phone calls per shift regarding reservations, room availability, guest inquiries, and customer support.
• Assist with 15–40 reservations, check-ins, and check-outs per shift while maintaining accuracy and professionalism.
• Handle 50–70+ customer interactions nightly in a fast-paced airport hotel environment.
• Resolve guest concerns involving room accommodations, reservation discrepancies, billing questions, and service-related issues.
• Build rapport with guests and identify solutions that meet both customer needs and hotel availability.
• Successfully persuade guests to accept alternative room options when preferred accommodations are unavailable, helping maximize occupancy and customer satisfaction.
• Process payments, balance daily financial transactions, and generate accurate nightly audit reports.
• Work independently during overnight shifts while maintaining exceptional customer service standards.

• Operated powered industrial equipment in a high-volume distribution environment while maintaining safety and productivity standards.

• Consistently met performance goals and production targets throughout employment.

• Selected to train new forklift operators on job-specific processes, procedures, and operational best practices.

• Assisted new team members in developing efficiency, confidence, and safe operating habits.

• Trusted with time-sensitive assignments and special projects requiring strong attention to detail and reliability.

• Maintained communication with operations staff and leadership to coordinate workflow and task completion.

• Demonstrated adaptability by performing multiple operational functions, including inventory movement, replenishment, unloading, and order fulfillment.

• Built a reputation for dependability, strong work ethic, and consistent performance over four years with the company.