Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Saul Rico Jr

Costa Mesa,CA

Summary

Good listener and learner, able to communicate well with a group as well as on an individual level. Always seeking to achieve a high standard in whatever work undertaken due to being extremely detail oriented. Through years of experience working in different fast paced environments I have been able to capitalize and excel in crucial skills that optimize the overall work efficiency. Whilst at Auntie Anne's I learned how to encourage other coworkers through leadership-like actions in order to build a better ambience, not only for the team but for the customers as well. By being able to easily communicate with others and push each other to do the best I was able to receive multiple wage increases and a promotion. Have been able to build special one on one connections with customers, leading to optimal customer satisfaction. Nothing short of an upbeat hostess that excels in assisting customers and helping other staff. Always attempt to be pleasant and am experienced managing seating, reservations and events. In addition, skilled at creating a welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

2
years of professional experience
1
Certification

Work History

Acapulco Restaurant

Host/Table Busser
02.2024 - Current

Job overview

  • Handled high-pressure situations like Sunday Brunch in which 10's of dozens of individuals come in and out of the restaurant during short time spans.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Auntie Anne's Pretzels

Cashier Team Lead
06.2022 - Current

Job overview

  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Successfully able to manage 5-8 people teams in order to optimize overall efficiency.
  • Increased customer loyalty by offering top-notch customer service paired with a great attitude.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions.
  • Communicated with customers and team members to solve problems.

Gondola Adventures

Server
05.2023 - 10.2023

Job overview

  • Communicated with kitchen staff clearly and accurately in order to deliver meals within desired timeframe.
  • Managed and served Gondola parties of 8 or more alone.
  • Calling in food orders and practicing good time management to deliver customers' prepared orders quickly and accurately.
  • Provided exceptional service to large parties by coordinating with the team for smooth operations.

Education

Irvine Valley College
Irvine, CA

Associate's degree from Economics
07.2024

Skills

  • Detail Oriented
  • English
  • Spanish
  • Multitasking proficiency
  • Professional Appearance
  • Effective Time Management
  • Team player mentality
  • Up-selling techniques
  • Greeting guests
  • Performance Improvement

Accomplishments

  • Achieved my dream of playing professional soccer for Levet Fc in Guadalajara, Mexico, second division.

Certification

  • Food Handler Certification
  • Driver's License

Languages

Spanish
Full Professional

Timeline

Host/Table Busser

Acapulco Restaurant
02.2024 - Current

Server

Gondola Adventures
05.2023 - 10.2023

Cashier Team Lead

Auntie Anne's Pretzels
06.2022 - Current

Irvine Valley College

Associate's degree from Economics
Saul Rico Jr