Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Darlene Nava

St Louis,MO

Summary

Well-rounded individual committed to providing guests with genuine hospitality and delivering exceptional services in any area. Talented and skilled multitasker comfortable juggling competing priorities. Devoted to consistency with strong grasp of health and sanitation requirements. Versatile with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Dedicated to providing positive customer experience to build loyal customer base. Skilled Bartender Shift Manager with substantial background in hospitality management. Demonstrated skills in team leadership, inventory control, and customer service within fast-paced environments.

Overview

3
3
years of professional experience

Work History

Bartender Shift Manager

Acapulco Restaurant
Saint Louis, MO
05.2022 - 10.2024
  • Created weekly work schedules for the entire shift staff while managing payroll and labor costs .
  • Enforced health codes and safety regulations in compliance with state laws.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports .
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages .
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.

Bartender Trainer

Leo pub and grill
Saint Charles, MO
01.2023 - 04.2023
  • Cleansed glasses with sanitizing solution after each use.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Conducted regular performance evaluations of trainees to ensure compliance with company standards and policies.
  • Created detailed reports on each trainee's progress and submitted them to management for review.
  • Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.

Warehouse Packer

amazon fulfilment center
Saint Peter, MO
12.2022 - 02.2023
  • Assembled and packed orders according to customer specifications.
  • Labeled boxes, containers, and pallets
  • Used handheld scanners to track inventory movement within the warehouse system.
  • Identified damaged or defective products upon receipt and reported them accordingly .
  • Transported goods between different departments using material handling equipment.
  • Followed safety protocols while operating machinery such as conveyors and hoists .

Server

Dogwood social house
O Fallon, MO
10.2021 - 01.2022
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Cleared table and bussed dishes to allow for quick setup
  • Maintained accuracy while handling payments, giving change and printing receipts to customers
  • Stocked server areas with supplies before, during, and after shifts
  • Welcomed guest with personable attitude and brought beverage orders while reviewing menu options
  • Implemented sanitary food handling, holding and service protocols
  • Complete opening and closing checklists facilitate smooth restaurant operations

Education

Some College (No Degree) - General High School Curriculum

Saint Charles Community Collage
saint charles, MO
06-2022

Skills

  • POS System Operation
  • Ordering Supplies
  • Employee Coaching
  • Health codes compliance
  • Payment Processing
  • Ordering Procedures
  • Conversant in spanish
  • Engaging personality
  • Organizational ability
  • Inventory
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Professional Appearance
  • Maintaining a clean bar
  • Courteous
  • Identification verification

References

  • Fransisco Damian Jr, Assistant Kitchen Manager, Dogwood Social House, 9561 Chester Ave, St. Louis, MO, 63114, jdamian272@gmail.com, 6366992175
  • Rigo Mauricios Jr, Server, Dogwood Social House, St. Charles, MO, 63301, 6362061431
  • Blanca Altamirano, 4415 Lindscott Ave, St. Louis, MO, 63114, 3143203820

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Bartender Trainer

Leo pub and grill
01.2023 - 04.2023

Warehouse Packer

amazon fulfilment center
12.2022 - 02.2023

Bartender Shift Manager

Acapulco Restaurant
05.2022 - 10.2024

Server

Dogwood social house
10.2021 - 01.2022

Some College (No Degree) - General High School Curriculum

Saint Charles Community Collage

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Darlene Nava