SAUL RUVALCABA
San Francisco
Summary
A highly effective leader with problem-solving sales management abilities focused on keeping operations efficient and highly profitable. Skilled at retaining accounts and expanding business with strong prospecting and networking abilities. Determined to always sock out new sales channels, develop revenue streams, and engage customers.
Overview
6
6
years of professional experience
Work History
Bilingual Member Support Agent
Omada
San Francisco
03.2021 - Current
- Responsible for building trusted strategic partner relationships within account by understanding client needs, shaping solutions, and bringing expertise and thought leadership to solve critical business issues
- Performed support ticket transaction resolution tasks and administrative functions
- Helped improve customer satisfaction by translating customer paperwork, working alongside CRM and company documentation
- Reviewed patient records, identified medical codes, and created invoices for billing purposes
Operations Associate
Coach Flagship
San Francisco
04.2019 - 03.2021
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments, and tracking records and documents
- Monitored progress of a variety of projects & sales to resolve issues that arose
- Implemented product strategies for filling market gaps and driving consistent sales
- Made sure sales team maintained relationships with customers and community to promote long term business growth
- Recorded accurate and efficient records in customer database.
Private Client Advisor
Giorgio Armani
Cabazon
03.2017 - 04.2019
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Stayed updated with latest marketing concepts and techniques
- Boosted sales numbers with proactive account servicing and diligent relationship-building online (via email or phone)
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Maintained and managed existing accounts by performing building relationships with existing clients
Sales Coordinator
Swarovski
Cabazon
12.2015 - 03.2017
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Met with customers throughout jewelry making processes to define needs & expectations, discuss budgets, showcase designs & assess satisfaction
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented new marketing initiatives to drive sales and improve overall performance
Education
Bachelor of Science - International Business Management
San Francisco State University
San Francisco, CASkills
- Positive & calming presence, as I progress in quick-paced environment
- Efficiency and drive to improve them through problem analysis
- Resourcefulness, flexibility, and diligence to solve any issues that arise
- Passion for management, operations, and sales
- Records and database administration
- Luxury merchandising
- Sales professional with high-performance sales drive
- Customer support expert
- Advanced in product knowledge
- Bilingual Native Spanish speaker
Technical Computer skills
- CRM Software, Operating systems (Windows and MacOS),
- Spreadsheet, Office Suits, Zendesk, Slack, Concur, Mailgun,
- Saleshood, & Tableau
Languages
English
Spanish - Bilingual Native
Timeline
Bilingual Member Support Agent
Omada
03.2021 - Current
Operations Associate
Coach Flagship
04.2019 - 03.2021
Private Client Advisor
Giorgio Armani
03.2017 - 04.2019
Sales Coordinator
Swarovski
12.2015 - 03.2017
Bachelor of Science - International Business Management
San Francisco State University