Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Saul Santiago

Fairmont,NC

Summary

Dynamic customer service professional with experience at Lowes Home Improvement, excelling in problem resolution and team development. Proven ability to enhance customer satisfaction through active listening and product knowledge. Recognized for effectively training new staff and improving service quality, contributing to a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
Lumberton, NC
04.2024 - Current
  • Assisted customers with product selection and answered inquiries to enhance satisfaction.
  • Managed inventory levels by restocking shelves and organizing displays for optimal presentation.
  • Collaborated with team members to resolve customer issues, improving overall service quality.
  • Trained new staff on customer service protocols and store procedures, fostering team development.

Seasonal Driver Helper

UPS
Lumberton, NC
11.2023 - 12.2023
  • Assisted drivers with load preparation and organization for efficient deliveries.
  • Supported timely package delivery by accurately tracking and managing inventory.
  • Collaborated with team members to maintain high safety standards during operations.
  • Communicated effectively with customers regarding delivery status and service inquiries.
  • Prevented damage to packages and products by correctly securing loads.

Education

High School Diploma -

Fairmont Highschool
Fairmont, NC
06.2023

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Conflict resolution

Complaint resolution

Product knowledge

Team development

Prioritization

Product sales

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Lowes Home Improvment
04.2024 - Current

Seasonal Driver Helper

UPS
11.2023 - 12.2023

High School Diploma -

Fairmont Highschool
Saul Santiago