Saul Vega
Watsonville,CA
Summary
I excel in workforce management and customer service, enhancing satisfaction scores through effective complaint resolution. Strong verbal communication skills complement ability to solve complex problems, demonstrating leadership in coaching teams towards excellence.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Kohls
10.2023 - 05.2024
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Amazon Associate
Kohl's
09.2021 - 10.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized stock room by sorting merchandise for sales floor.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Maintained inventory by organizing and cleaning stockroom.
- Greeted incoming customers and provided reliable, friendly customer service.
Screener
Central Coast Windows
01.2019 - 07.2021
- Patched and repaired window screens.
- maintained and cleaned inventory room.
Education
Bachelor of Science - Toxicology
Gavilan College
Gilroy, CA11-2025
Associate of Science - Marine Biology
Cabrillo College
Aptos, CA12-2019
High School Diploma -
Aptos High
Aptos, CA11-2015
Skills
- Complaint resolution
- Workforce management
- Customer service
- Verbal and written communication
- Time management
Timeline
Customer Service Supervisor
Kohls
10.2023 - 05.2024
Amazon Associate
Kohl's
09.2021 - 10.2023
Screener
Central Coast Windows
01.2019 - 07.2021
Bachelor of Science - Toxicology
Gavilan College
Associate of Science - Marine Biology
Cabrillo College
High School Diploma -
Aptos High
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