Saul Zapata
San Antonio,TX
Summary
Dynamic leader with proven team leadership and customer service excellence at 7 Liquor Store and Mannapov. Fluent in English & Spanish, adept in time management and decision-making, enhancing customer satisfaction and competitive positioning. Achieved notable employee engagement and productivity, with a focus on high-quality service delivery and efficient dispute resolution.
Overview
3
3
years of professional experience
Work History
Manager
7 Liquor Store
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Ecommerce Associate
Mannapov
03.2022 - 01.2023
- Conducted competitor analyses to stay informed of industry trends and maintain a competitive edge in the marketplace.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
Education
High School Diploma -
John Marshall High School
San Antonio, TX06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Fluent in English & Spanish
Timeline
Manager
7 Liquor Store
08.2023 - Current
Ecommerce Associate
Mannapov
03.2022 - 01.2023
High School Diploma -
John Marshall High School
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