Saul Alexander Gutierrez
Manassas,VA
Summary
Accomplished Assistant store manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Cleaner
Jan Pro Cleaning
Manassas Va
01.2025 - Current
- Cleaned and sanitized commercial facilities, including restrooms, offices, windows, blinds, and common areas, following established safety and sanitation procedures.
- Removed trash, recyclables, and debris from high-traffic areas to maintain a clean and professional environment.
- Restocked restroom, cleaning, and paper supplies to ensure facilities were fully equipped at all times.
- Used cleaning chemicals, tools, and equipment safely and effectively in accordance with company guidelines.
- Performed routine inspections to identify areas needing additional attention and addressed issues promptly.
- Maintained cleanliness standards in busy buildings by working efficiently and paying close attention to detail.
- Followed safety protocols to prevent accidents and ensure a healthy environment for occupants and staff.
Forklift Operator
Ferguson
Manassas, VA
06.2024 - Current
- Operate stand-up forklifts, including order selectors and cherry pickers, to accurately pick and fulfill outbound customer orders in a fast-paced warehouse environment.
- Build, wrap, label, sort, and transport pallets and packages to staging and shipping areas while meeting productivity and accuracy standards.
- Use RF scanning devices to pick, scan, verify, and prepare inventory for shipment, ensuring correct quantities and locations.
- Receive incoming materials, verify shipments against documentation, stage product, and stock inventory in designated warehouse locations.
- Perform routine equipment checks and report mechanical or safety issues to supervisors promptly.
- Maintain a clean, organized, and safe work environment by following OSHA guidelines and company safety
procedures. - Work collaboratively with team members to meet daily shipping goals, reduce errors, and support efficient warehouse operations.
- Follow all safety protocols when operating equipment and handling materials to prevent injuries and product damage.
Assistant Store Manager
Autozone Autoparts
Manassas VA
12.2019 - 06.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catchattention of store customers.
Lead Plant Operator
Republic Services
Manassas, VA
04.2012 - 11.2019
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Conducted safety inspections and followed safety rules and procedures.
- Performed minor mechanical work and routine equipment maintenance.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Adhered to EPA and OSHA regulations.
- Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
- Retrieved and performed required tests for quality and integrity on product samples.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Measured and adjusted chemical feed rates.
- Made appropriate repair recommendations for malfunctioning equipment.
- Implemented process changes.
- Followed safety protocols and procedures to maintain safe working environment.
- Documented daily activities in internal system and submitted timely shift reports.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
- Monitored control panel data to ensure plant operations were within parameters.
- Performed routine preventative maintenance on power plant equipment.
- Diagnosed and resolved operational issues affecting power plant equipment function or performance.
- Monitored operations to spot and report on issues for quick resolution.
- Kept plant areas clean and ready for inspections to maintain high.
Education
High School Diploma -
JEB Stuart
Falls Church, VASkills
Customer Service
Strategic Planning
POS Systems Operations
Staff Supervision
Employee Scheduling
Product and Service Sales
Issue Resolution
Sales and Marketing
Goals and Performance
Customer Experience
Pricing and Markdowns
Inventory Control
Work Planning and Prioritization
Customer Service Management
Customer Relations
Coaching and Mentoring
Shift Scheduling
Inventory Counting
Stock Rotation
Incident Reports
Improve Performance
Automotive Maintenance
Customer Inquiry Response
Answering Customer Questions
Stock Management
Leadership
Languages
Spanish
Full Professional
Timeline
Cleaner
Jan Pro Cleaning
01.2025 - Current
Forklift Operator
Ferguson
06.2024 - Current
Assistant Store Manager
Autozone Autoparts
12.2019 - 06.2024
Lead Plant Operator
Republic Services
04.2012 - 11.2019
High School Diploma -
JEB Stuart