SAUL ORTIZ DELGADILLO
San Bernardino
Summary
Results-driven professional with five years in food and customer service. Skilled in leadership and management to ensure smooth daily operations. Demonstrated ability to tackle challenges efficiently while maintaining team morale. Committed to fostering a welcoming environment and collaborating with colleagues to enhance workplace dynamics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
The Halal Shack
Riverside
01.2023 - 06.2026
- Supervised employees on shift in order to ensure high quality customer service and food standards.
- Excellent customer service to everyone and assisted in answering any questions about the food
- Prepared halal food for customers, ensuring compliance with high standards
- Training new team members on all protocols in order to have the best customer service skills possible
- Keeping workspace clean, organized, and restocked to keep operations running smoothly
- Assisting chefs with running the kitchen to ensure that we are ahead on food products
- Handling all monetary transactions with utmost efficiency
- Handling inventory and organization in the dry storage, fridge and freezer
- Sending nightly reports on daily sales and profits, as well as any food waste and labor hours for the day
- Submitting daily audits to the company to ensure we are following all halal protocols
- Volunteered for extra shifts or covered shifts to help any staffing shortages
- Helped create a friendly environment where everybody feels welcome and heard
Team Member
Jack in the Box
San Bernardino, California
05.2021 - 08.2022
- Taking customer orders and fulfilling them efficiently
- Correcting any incorrect order and product mistakes by assisting customers with any returns, refunds, or replacements
- Counted money in cash drawers and communicated correct amounts to supervisors for reports
- Arrived on time for shifts and adhered to company dress code guidelines
- Worked with coworkers to complete tasks
Education
High School Diploma -
Indian Springs High School
San Bernardino, California06-2022
Bachelor of Arts -
University Of California-Riverside
Riverside, CA06-2026
Skills
- Shift Leadership
- Staff Supervision Development
- Inventory Management
- Restocking and Organization
- Facility Cleaning
- Attention to Detail
- Guest Satisfaction Focused
- Teamwork and Collaboration
- Willingness to Learn
- Writing Reports
- Punctuality
- Role Modeling
Certification
Food Handler’s Permit
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
The Halal Shack
01.2023 - 06.2026
Team Member
Jack in the Box
05.2021 - 08.2022
High School Diploma -
Indian Springs High School
Bachelor of Arts -
University Of California-Riverside