Saundra Haggerty
San Leandro,CA
Summary
Collaborative leader dedicated to partnering with the team to promote an empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Violence Intervention Programs Manager
Glide Foundation
10.2018 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Built teams to address project goals and objectives for multiple projects.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Batterer's Intervention Case Manager
Glide Foundation
03.2019 - 10.2020
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
Women's Center Case Manager
Glide Foundation
10.2018 - 03.2019
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Housing Advocate
East Oakland Community Project
04.2017 - 10.2017
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Education
Bachelor of Arts - Speech Communication And Criminal Justice
Los Angeles Pacific University
San Dimas, CA07.2022
Skills
- Health and Safety Regulations
- Project Management
- Presentation Creation and Delivery
- Cultural Sensitivity
- Conflict Resolution
- Attention to Detail
- Process Improvement
- Proficient in MS Office Suite, ETO, Salesforce, and Asana
Timeline
Batterer's Intervention Case Manager
Glide Foundation
03.2019 - 10.2020
Violence Intervention Programs Manager
Glide Foundation
10.2018 - Current
Women's Center Case Manager
Glide Foundation
10.2018 - 03.2019
Housing Advocate
East Oakland Community Project
04.2017 - 10.2017
Bachelor of Arts - Speech Communication And Criminal Justice
Los Angeles Pacific University
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