Saundra Moore
Clarksville,Tennessee
Summary
PROFESSIONAL SUMMARY
Experienced Medical Receptionist and Hospital Registrar with over 25 years of experience in healthcare front-office operations, patient registration, scheduling, insurance verification, financial processing, and customer service. Skilled in patient intake, electronic health records, medical terminology, demographic verification, collecting copayments and upfront payments, and maintaining accurate patient information. Known for professionalism, compassion, attention to detail, confidentiality, and the ability to remain calm and organized in fast-paced healthcare environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
A Patient Services Representative II (PSR II)
Conifer Healthcare Solutions
Frisco, TX
11.2021 - Current
- Verified patient demographics, insurance details, and eligibility information accurately.
- Verified patient demographics, insurance details, and eligibility information accurately.
- Resolved patient inquiries regarding billing, coverage, and account status professionally.
- Updated electronic health records with confidential registration and encounter information.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Maintained compliance with HIPAA requirements and reinforced patient confidentiality during daily interactions.
- Processed referrals, authorizations, and follow-up tasks while maintaining service standards.
- Communicated with clinical and administrative teams to streamline patient access and coordination.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
A Patient Services Representative II (PSR II)
Emanuel Medical Center
Turlocl, CA
08.2019 - 11.2021
- Managed patient check-in, registration, and appointment scheduling with accuracy and professionalism.
- Verified insurance eligibility, updated demographic records, and resolved coverage discrepancies promptly.
- Coordinated phone, portal, and in-person inquiries while routing requests to appropriate clinical staff.
- Maintained strict confidentiality when handling protected health information and sensitive patient details.
- Streamlined daily front office operations by prioritizing tasks and supporting seamless patient flow.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Meditech, Cerner to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Front Desk Medical Receptionist/Hospital Clinics
Emanuel Medical Center
Turlock, CA
10.2012 - 08.2019
- Greeted patients and managed front desk flow to support efficient clinic operations.
- Scheduled appointments and coordinated calendar changes using electronic medical record systems.
- Verified insurance information and collected copayments accurately and professionally.
- Answered multi-line phones, routed messages, and resolved routine patient inquiries promptly.
- Registered new patients and updated demographic records to maintain complete documentation.
- Trained new reception staff on check-in procedures, scheduling, and patient service standards.
- Improved front desk processes to reduce delays and strengthen patient experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Operated multi-line phone system to efficiently handle patient calls and inquiries. and pleasantly greeted patients.
- Assisted medical staff by performing various clerical tasks.
- Streamlined office processes to enhance overall efficiency and productivity. by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
Customer Service/Billing Customer Service Representative
Rocky Mountain Radiologist
Denver, CO
06.2005 - 10.2010
- Processed payments, refunds, and payment plan arrangements with accuracy.
- Resolved patient billing inquiries, explaining statements, balances, and insurance adjustments.
- Investigated insurance coverage, benefits, and claim status to support timely resolution.
- Reviewed claim denials and coordinated corrections with coding and billing teams.
- Documented account activity, maintaining clear notes and compliant communication records.
- Interpreted EOBs and applied appropriate adjustments to patient accounts.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
Education
High School Diploma -
South High School
Denver, COSkills
Patient Intake & Registration
Insurance Verification
Patient Scheduling & Appointment Confirmation
Appointment scheduling
Demographic data validation
Copayment & Upfront Payment Collection
Billing processing
Payment collection
Regulatory Compliance
Data entry
Medical Terminology
Multi-Line Telephone Systems
Customer Service & Patient Relations
Problem Solving
Certification
MEDICAL TERMINOLOGY CERTIFICATION
Medical Terminology
I received my medical terminology certification from Emily Griffith Opprotunity School in Denver, Colorado n June of 2005.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
A Patient Services Representative II (PSR II)
Conifer Healthcare Solutions
11.2021 - Current
A Patient Services Representative II (PSR II)
Emanuel Medical Center
08.2019 - 11.2021
Front Desk Medical Receptionist/Hospital Clinics
Emanuel Medical Center
10.2012 - 08.2019
Customer Service/Billing Customer Service Representative
Rocky Mountain Radiologist
06.2005 - 10.2010
High School Diploma -
South High School