Saundra Morgan
Danville,KY
Summary
Self-motivated Coding Operations Manager successful in collaborating with multidisciplinary teams, company leaders and employees to streamline and strengthen policies and procedures. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding quality and production metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coding Operations Manager
Optum
Eden Prairie, MN
06.2009 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Evaluated software programs used in the coding process for effectiveness and compatibility with existing systems.
- Prepared reports outlining overall performance of the coding department and identified areas needing improvement.
- Performed periodic reviews of coded documents against original source material, verifying accuracy.
- Resolved coding issues in a timely manner, including discrepancies between codes used by different departments.
- Conducted regular audits on coding processes for quality assurance.
- Provided training and support to coding staff on current industry standards.
- Ensured compliance with applicable laws and regulations pertaining to coding practices.
- Collaborated with other teams to identify opportunities for streamlining code management process.
- Maintained records of all changes made to the code system, ensuring accurate tracking of revisions.
- Assisted in developing documentation regarding various aspects of the coding system, such as user guides, technical specifications.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Assisted in developing documentations of the coding system, such as user guides, technical specifications.
- HEDIS abstractor, quality auditor, client response team.
Education
Associate of Science - Nursing Science
Eastern Kentucky University
Richmond, KY12-2005
Skills
- Workflow Optimization
- Performance Monitoring and Reporting
- Production Monitoring and Reporting
- Process Improvement
- Mentoring individuals interested in advancement
- Goal Attainment
- Problem-Solving
- Host calls and develop additional training to address error trends
- Lead liaison for largest coding vendor
- Goal Setting
- Initial testing of in house Tool
- Team Leadership
- Collaborate with peers to develop yearly ICD updates training
- Performance Management
- Interview potential new hires
- Soft Launches
- Data Analysis
- Staff Retention
- Performance Evaluations
- Report Generation
- Cultural Awareness
- Continuous Improvements
- Project Leadership
- Multidisciplinary Collaboration
- New Hire Training
- Interpersonal Communication
- Policies and Procedures Implementation
- CPC-A Pilot Project
Certification
- July 2012 ICD 9 Certified Professional Coder-CPC-AAPC
- July 2014 ICD 10 Proficiency obtained through AAPC
- June 2018 Certified Risk Adjustment Coder-CRC- AAPC
References
References available upon request.
Timeline
Coding Operations Manager
Optum
06.2009 - Current
Associate of Science - Nursing Science
Eastern Kentucky University
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