Saundra Washington
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Timewise Corp, excelling in upselling and drawer balancing. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for maintaining high standards in product recovery and consistently supporting team objectives. Committed to delivering exceptional service in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cashier Assistant
EXXON MOBILE
02.2025 - Current
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
Cashier Team Lead
Timewise Corp
05.2022 - 01.2024
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
Concierge Agent
SkyHouse
04.2013 - 07.2020
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Concierge Agent
M5250 Apartments
04.2009 - 05.2013
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Loan Officer
First Source Financial
06.2002 - 03.2009
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
CERTIFIED - Dental Assistant
Remington College
111310 Greens Crossing 08.2021
Skills
- Product recovery
- Reporting and metrics
- Drawer balancing
- Upselling
Timeline
Cashier Assistant
EXXON MOBILE
02.2025 - Current
Cashier Team Lead
Timewise Corp
05.2022 - 01.2024
Concierge Agent
SkyHouse
04.2013 - 07.2020
Concierge Agent
M5250 Apartments
04.2009 - 05.2013
Loan Officer
First Source Financial
06.2002 - 03.2009
CERTIFIED - Dental Assistant
Remington College
Similar Profiles
Jarred BahlmannJarred Bahlmann
Cashier at Exxon MobileCashier at Exxon Mobile
Grace OrtizGrace Ortiz
Helper at Exxon MobileHelper at Exxon Mobile
Christopher HighChristopher High
Customer Account Specialist at Exxon MobileCustomer Account Specialist at Exxon Mobile
Carissa CervantesCarissa Cervantes
Retail Sales Associate at Exxon MobileRetail Sales Associate at Exxon Mobile
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource