Saundra West
Terre Haute,IN
Summary
Dynamic professional with a proven track record in customer service at BMV Call Center, excelling in active listening and critical thinking. Recognized for enhancing call handling efficiency and training new team members. Adept at data entry and committed to delivering exceptional support, ensuring client satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
BMV Call Center
05.2018 - Current
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved complex inquiries by utilizing knowledge of policies and procedures.
- Trained new team members on systems and best practices for customer interactions.
- Streamlined call handling processes, enhancing overall efficiency and response times.
Certified Nursing Assistant
Help At Home Homecare
08.2009 - 03.2022
- Administered daily patient care, ensuring comfort and hygiene standards were consistently met.
- Assisted nursing staff with vital sign monitoring and documentation in electronic health record systems.
- Implemented patient mobility plans, enhancing recovery through personalized physical assistance.
- Trained new team members on best practices for patient interaction and safety protocols.
Educational Assistant
Terre Haute South High School
08.2015 - 05.2018
- Supported classroom activities by assisting teachers in lesson implementation and student engagement.
- Developed individualized learning materials to accommodate diverse student needs and abilities.
- Collaborated with educators to assess student progress and adjust instructional strategies accordingly.
- Facilitated small group sessions to reinforce key concepts and enhance student comprehension.
Education
Booker T. Washington
Terre Haute, INSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
BMV Call Center
05.2018 - Current
Educational Assistant
Terre Haute South High School
08.2015 - 05.2018
Certified Nursing Assistant
Help At Home Homecare
08.2009 - 03.2022
Booker T. Washington
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