Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savana Coverdale

Columbus,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service management at Toasted. Proven ability to resolve complaints and enhance customer loyalty through effective problem-solving and conflict resolution. Skilled in organization and maintaining compliance with standards, ensuring a positive experience for all clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server Manager

Toasted
07.2023 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.

Sales Associate

TJX
02.2023 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Receptionist

HealthCare First
01.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Education

Smiths Station High School
Smiths Station, AL
06-2020

Skills

  • Customer service management
  • Organization
  • Complaint handling
  • Problem-solving
  • Conflict resolution

Certification

Certifications in Microsoft Word, Powerpoint and Excell

Timeline

Server Manager

Toasted
07.2023 - Current

Sales Associate

TJX
02.2023 - 08.2023

Receptionist

HealthCare First
01.2022 - 02.2023

Smiths Station High School

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Savana Coverdale