Savanah Alldredge
Moody,AL
Summary
Dynamic Customer Service Specialist with a proven track record at Sherwin-Williams, excelling in customer relations and communication. Achieved consistent sales goals while fostering trust with clients through tailored solutions. Skilled in managing high call volumes and training staff, ensuring exceptional service and product knowledge to enhance customer satisfaction.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
Birmingham, AL
07.2021 - Current
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Organized and maintained accurate work order files and formulas.
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Trained new staff on customer service protocols and product knowledge.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
St Clair Virtual Prep Academy
Moody, AL05.2021
Skills
- Customer service
- Good communication skills
- Customer relations
- Call experience
Timeline
Customer Service Specialist
Sherwin-Williams
07.2021 - Current
High School Diploma -
St Clair Virtual Prep Academy