Savanah Creese
Corona,USA
Summary
Results-driven professional with extensive experience in admissions coordination, sales, and customer service. Expertise in streamlining application processes and fostering team collaboration in dynamic environments. Recognized for exceptional organizational skills, meticulous attention to detail, and a steadfast commitment to achieving objectives. A proactive approach to problem-solving ensures the delivery of high-quality results aligned with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
The Grand Healthcare System
Forest Hills, New York
01.2024 - 01.2026
- Coordinated comprehensive transition from NYC Health + Hospitals to eight skilled nursing facilities, utilizing appropriate documentation and health insurance authorizations to support patient care continuity.
- Facilitated communication through managing calls and scheduling facility tours to assist patients and families in the admission process.
- Engaged with case managers and social workers to obtain critical insights into patients' health status, care needs, and insurance coverage.
- Executed data entry processes utilizing Sigma software to register newly admitted patients.
Information Clerk
New York City Housing Authority
Long Island City, NY
07.2023 - 01.2024
- Responsible for maintaining an open communication channel for compliance, environmental health & safety and maintenance complaints made by residents, employees, contractors, and the public.
- Made informed decisions under stressful real time circumstances, whilst following housing policies.
- Determine the nature of the concern and input into the case management system for investigation and follow up.
- Met and exceeded daily call quality and performance goals.
Call Center Rep
Renewal By Andersen
Cranford, New Jersey
07.2021 - 06.2022
- Worked remotely with minimal supervision, making outbound calls to potential customers, and managing inbound inquiries.
- Documented and tracked all appointments, ensuring smooth handover to design consultants for successful sale closures.
- Played a vital role in the inside sales team, contributing to the overall strength and success of the company.
- Presented existing and prospective customers with valuable information to aid decision-making.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
Assistant Manager
Edison Properties LLC, MMS
Harlem, New York
01.2015 - 06.2020
- Supervised FDNY inspections, internal audits, and managed eviction, decedent, and bankruptcy cases.
- Trained team members on appropriate application of policies and procedures.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations such as performing facility checks to verify cleanliness and client safety.
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
- Followed cash handling procedures when processing daily/weekly deposits and petty cash usage.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Maintained records and reports documenting incoming and outgoing packages.
Sales Associate/Team Lead
Eddie Bauer
Bridgewater, New Jersey
12.2013 - 01.2014
- Built strong client relationships, followed up on purchases, and recommended new products.
- Organized new merchandise and promotional materials, increasing sales, and improving inventory turnover.
- Promoted to Sales Lead/Key Holder for exceptional sales performance.
- Managed cash and credit card transactions.
- Completed daily opening, closing and administrative tasks for smooth business operations.
Sales Associate
Banana Republic
Bridgewater, New Jersey
09.2012 - 01.2013
- Ensured compliance with regulations, maintained fitting rooms, and utilized product knowledge to facilitate sales.
- Received 'Employee of the Month' award for outstanding performance.
- Embodied company mission and values through honesty, integrity, and high-quality performance.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Managed cash and credit card transactions.
Education
High School Diploma -
Plainfield High School
06.2012
Skills
- Leadership Skills
- Computer Literate
- Effective time management
- Business Development
- Operations Management
- Client Relationship Management
- Skilled in utilizing Point Click Care
- Skilled in using SigmaCare/Matrix Care
- Allscripts proficiency
- WellSky Careport proficiency
- Sales experience
Certification
- The Certificate of Fitness for S-12 Citywide Sprinkler System, NYC Fire Dept, 2019-2022
- The Certificate of Fitness for S-13 Citywide Sprinkler System, NYC Fire Dept, 2019-2022
Timeline
Admissions Coordinator
The Grand Healthcare System
01.2024 - 01.2026
Information Clerk
New York City Housing Authority
07.2023 - 01.2024
Call Center Rep
Renewal By Andersen
07.2021 - 06.2022
Assistant Manager
Edison Properties LLC, MMS
01.2015 - 06.2020
Sales Associate/Team Lead
Eddie Bauer
12.2013 - 01.2014
Sales Associate
Banana Republic
09.2012 - 01.2013
High School Diploma -
Plainfield High School