Savanah Frohnapfel
Kissimmee
Summary
Dynamic customer service professional with extensive experience at Napleton, recognized for adept complaint resolution and staff training. Proven track record of enhancing guest satisfaction through personalized service and effective communication strategies. Strong financial oversight skills ensure accurate cash transactions and daily reporting, contributing to operational efficiency. Committed to fostering a positive work environment while achieving team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/ Receptionist
Napleton Chrysler Jeep Dodge Ram
Kissimmee
11.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Learned duties for various positions and provided backup at key times.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Guest Service Agent
Loews Hotels
Orlando
01.2023 - 11.2023
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Handled customer complaints to satisfy and retain guests.
- Upheld hotel policies and procedures by providing high level of customer service.
Hairstylist
Ulta Salon
Kissimmee
05.2021 - 01.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Used social media platforms to promote salon and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
Associates of Business Administration - Business Administration
Strayer University
Orlando, FL02-2025
High School Diploma -
St Cloud High School
St. Cloud, FL05-2014
Skills
- Customer service
- Cash handling
- Data entry
- Sales forecasting
- Project management
- Time management
- Customer service
- Work ethic and integrity
- Patience and empathy
- Sales transactions
- Training and onboarding
- Complaint resolution
- Financial records oversight
- Credit and cash transactions
- Problem solving
- Multitasking and organization
- Staff training
- Daily reporting
- Reports and documents
Certification
- Cosmetology License - Florida Board of Cosmetology.
Timeline
Cashier/ Receptionist
Napleton Chrysler Jeep Dodge Ram
11.2023 - Current
Guest Service Agent
Loews Hotels
01.2023 - 11.2023
Hairstylist
Ulta Salon
05.2021 - 01.2023
Associates of Business Administration - Business Administration
Strayer University
High School Diploma -
St Cloud High School