Savanah Jackson
Milwaukee,WI
Summary
Compassionate Certified Nursing Assistant with experience in long-term care, assisted living, and rehabilitation facilities. Strong clinical skills in vital sign monitoring, patient hygiene assistance, and medication administration. Builds meaningful relationships with patients and families while upholding professional boundaries. Prior roles reflect improved patient satisfaction and quality of care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Froedtert Health
Menominee Falls
12.2023 - 08.2024
- Assisted in fulfilling duties specified in clinical competency assessment, including patient bathing, feeding, and transportation
- Demonstrated strong personal care skills while aiding patients in various activities of daily living to ensure their well-being
- Implemented tasks involving basic restorative services like making beds, cleaning rooms, and replacing soiled sheets
- Ensured ongoing safety monitoring
- Collaborated with the healthcare team to ensure smooth patient transitions by managing tasks such as gathering medical supplies, monitoring vital signs, and informing RNs and Unit Secretaries about patient transfer and discharge timings.
Customer Service Representative
Concentrix
12.2023 - 04.2024
- Resolved technical issues and handled billing inquiries
- Successfully adjusted to evolving plans while maintaining adherence to client policies, processes, and procedures.
- Consistently ensured first call resolution for optimal customer satisfaction.
- Mastered the art of providing top-notch customer interactions
- Maintained and enhanced client's online reputation.
- Tracked, documented, and retrieved information in databases.
Clinical Assistant
The City of Milwaukee Health Department (WIC)
08.2022 - 11.2023
- Manages clinical procedures with a focus on high-quality patient care and service
- Facilitates clear communication between healthcare professionals and clients to create a supportive, informative environment
- Maintains precision in medical record management, guarantees regulatory compliance, and ensures smooth administrative processes.
Patient Care Technician
Ascension Elmbrook Hospital
12.2022 - 08.2023
- Delivered empathetic patient care, prioritizing comfort and overall well-being, which enhanced the patient's experience
- Collaborated effectively with healthcare teams to coordinate and execute comprehensive care plans, optimizing patient support
- Exhibited prompt decision-making and problem-solving skills in critical situations, ensuring timely and precise patient care responses
- Maintained meticulous patient records in line with rigorous protocols, bolstering administrative efficiency.
Certified Nursing Assistant
Milwaukee VA Medical Center
08.2022 - 11.2022
- Delivered high-quality care to veterans, prioritizing their comfort and wellness during their hospitalization
- Enhanced patient care by facilitating effective communication among healthcare teams, resulting in coordinated and efficient care delivery
- Utilized superior problem-solving abilities during critical situations, ensuring prompt and accurate responses to patient needs
- Maintained meticulous patient records in accordance with healthcare protocols, aiding in smooth administrative operations.
Certified Nursing Assistant
APN Staffing
12.2020 - 06.2022
- Provided empathetic and attentive care to a diverse patient population, prioritizing comfort and overall well-being
- Enhanced coordination and personalized care delivery through effective communication between patients and healthcare teams
- Responses to patient needs across multiple healthcare settings
- Upheld meticulous organization and maintenance of patient records in line with strict industry standards, supporting efficient administrative operations.
Health Coordinator
Horizon HealthCare Tele
06.2018 - 11.2020
- Coordinated high-quality telehealth services, guaranteeing patient care excellence via remote channels
- Facilitated effective communication between patients and healthcare providers, contributing to the smooth running of telehealth appointments
- Demonstrated problem-solving skills in resolving technical and logistical issues during telehealth sessions, while maintaining accurate records in compliance with industry regulations.
Certified Nursing Assistant
St. Anne's Salvatorian Campus
09.2016 - 04.2018
- Delivered high-quality resident care, focusing on comfort and well-being, and adeptly managed various healthcare scenarios through quick thinking and problem-solving
- Enhanced communication between healthcare teams and residents, fostering a supportive and informative environment
- Upheld meticulous resident records, ensuring strict adherence to healthcare protocols and promoting efficient administrative operations.
Representative
JC Penny Call Center
05.2013 - 08.2016
- Delivered high-quality customer service by resolving inquiries and recommending products, leading to a significantly improved user experience
- Demonstrated adeptness in utilizing complex systems for order processing, shipment tracking, and facilitating returns, contributing to operational efficiency
- Utilized active listening and effective communication skills to address customer concerns accurately, resulting in elevated customer satisfaction levels and consistently surpassing performance targets.
Customer Care Representative
Concentrix
02.2007 - 04.2013
- Delivered high-quality customer service, effectively addressing inquiries and resolving issues, leading to heightened customer satisfaction
- Utilized complex systems and databases with proficiency to expediently process orders, track shipments, and manage returns or exchanges
- Regularly achieved and surpassed performance benchmarks for call resolution and upselling, illustrating a clear commitment to organizational goals.
Education
HIGH SCHOOL DIPLOMA -
Project Stay
06.2006
Skills
- Excellent time management skills
- Phone Call Answering
- Interpersonal Communication
- Data Entry Documentation
- Medical Office Software (eg, Epic, Cerner)
- Customer and Client Relations
- Appointment Scheduling
- Emotion Intelligence
- Customer Service
- Basic Life Support
- Vital signs monitoring
- Documentation
- Microsoft Office
- Patient Care
- Medical terminology knowledge
- Patient Lifting
- Electronic Charting
- Meticulous attention to detail
Certification
- CNA
- Certified Administrative Assistant
- CPR Certification
Timeline
CNA - Certified Nursing Assistant
Froedtert Health
12.2023 - 08.2024
Customer Service Representative
Concentrix
12.2023 - 04.2024
Patient Care Technician
Ascension Elmbrook Hospital
12.2022 - 08.2023
Clinical Assistant
The City of Milwaukee Health Department (WIC)
08.2022 - 11.2023
Certified Nursing Assistant
Milwaukee VA Medical Center
08.2022 - 11.2022
Certified Nursing Assistant
APN Staffing
12.2020 - 06.2022
Health Coordinator
Horizon HealthCare Tele
06.2018 - 11.2020
Certified Nursing Assistant
St. Anne's Salvatorian Campus
09.2016 - 04.2018
Representative
JC Penny Call Center
05.2013 - 08.2016
Customer Care Representative
Concentrix
02.2007 - 04.2013
HIGH SCHOOL DIPLOMA -
Project Stay