Savanna Hernandez
Body Xchange Sports Club
Bakersfield,CA
2
Languages
9
years of professional experience
Detail-oriented Operations Professional experienced in optimizing processes and driving efficiency. Enhanced operational performance through effective team collaboration, strategic planning, and resource allocation. Committed to delivering high-quality results while adapting to changing needs and leading cross-functional teams.
Work History
Operations Manager
3 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Member Advisor front desk
2 Years 10 Months- Responded to inquiries from members and the general public, providing information, resolving account discrepancies, and delivering professional customer service.
- Executed clerical and administrative duties, handling phone calls, taking messages, processing correspondence, and maintaining organized office records to support efficient operations.
- Prepared, entered, and updated member information, account records, billing data, and transactions using CRM systems and computerized databases.
- Processed membership applications, renewals, payments, and account documentation while ensuring accuracy and compliance with established procedures.
- Maintained organized filing systems for member records and documentation, ensuring confidentiality and efficient record retrieval.
- Compiled and reviewed data for reports and membership tracking, contributing to informed decision-making and performance evaluation.
- Scheduled appointments, coordinated member services, and managed front desk operations in a high-volume environment.
- Proofread and updated membership forms, promotional materials, and internal documents to ensure accuracy and professionalism.
- Demonstrated strong multitasking, organizational, and customer service skills while prioritizing responsibilities and meeting deadlines.
- Generated and followed up on leads, contributing to membership growth and consistently achieving sales and performance goals.
- Maintained a clean, safe, and welcoming office environment while adhering to company policies and operational standards.
- Managed high-volume correspondence, prioritizing and responding to sensitive communications from corporate offices, members, and internal stakeholders while ensuring professionalism and confidentiality.
Social Media & Community Engagement Manager
6 Years 2 Months- Managed and grew social media platforms (TikTok, Instagram, Discord, Twitch), increasing audience engagement, reach, and follower growth through strategic content planning.
- Created and scheduled engaging, on-brand content including posts, stories, short-form videos, and live stream promotions.
- Collaborated with influencers, streamers, and brand partners to expand audience reach and cross-promote content.
- Responded to comments and inquiries promptly, strengthening relationships and enhancing audience retention.
- Developed and executed creative campaigns and promotions, increasing participation and elevating brand visibility.
- Analyzed performance metrics to refine content strategy, driving engagement and optimizing results.
- Responded to comments, messages, and inquiries promptly to strengthen relationships and improve audience retention.
- Utilized scheduling and analytics tools (e.g., Meta Business Suite, TikTok Analytics, Discord tools) to streamline operations.
Barista
1 Year 4 Months- Prepared ingredients for menu items based on store recipes.
- Brewed menu items to store recipes, ensuring consistency and quality.
- Greeted customers and took orders, fostering a welcoming environment in a fast-paced store.
- Restocked and managed products to maintain operational efficiency and safety standards.
Barista
8 Months- Crafted drinks from complex menu, adhering to specific procedures for each item.
- Ensured positive customer experiences by upholding company core values of speed, quality, and service.
- Processed financial transactions efficiently.
- Managed busy, customer-focused environment while maintaining a positive and friendly atmosphere.
house cleaner
1 Year 2 Months- Performed various cleaning tasks in residential homes.
- Consulted with homeowners to clarify expectations and preferences for cleaning services.
- Addressed homeowners' inquiries and complaints professionally, ensuring satisfaction.
- Communicated any accidents during cleaning to homeowners promptly and transparently.
- Vacuuming carpets and steam-cleaning upholstery.
- Performing interior window cleanings.
- Dusting ceilings, light fixtures, picture frames, tables, and chairs.
- Meeting with homeowners to discuss their expectations and preferences.
activity assistant
2 Years 2 Months- Assisted in planning events for participants.
- Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
- Implementing activities that accommodate those with special needs.
- Coordinated logistics for events, including phone calls, advertising, inventory management, budget oversight, volunteer training, and transportation coordination.
- Monitored participant engagement during events and gathered feedback to enhance future activities.
- Secured event resources, trained staff, and ensured timely execution within budget.
- Adhering to and enforcing all safety procedures
Warehouse Worker (Temp)
2 Months- Loaded merchandise into delivery trucks using appropriate tools to ensure safe transport.
- Accommodating and handling delicate merchandise with care
- Tracked and documented precise arrival and departure times of shipments to maintain accurate logistics records.
- Sorted and labeled merchandise according to size, shape, and type for better organization.
Activities Assistant
4 Months- Plan and Execute Events: Developed, coordinated, and led daily physical, cognitive, and social activities (e.g., arts and crafts, fitness classes, music therapy, trivia, and holiday events) tailored to meet the diverse needs and cognitive levels of residents.
- Fostered resident engagement: Encouraged participation and built empathetic relationships to reduce isolation and enhance emotional well-being.
- Support Specialized Care: Assisted in modifying activities for residents with physical limitations, dementia, or Alzheimer’s, ensuring an inclusive and supportive environment.
- Collaborated with nursing, dietary, and therapy teams to align activities with care plans and managed monthly activity calendar and facility newsletter.
- Documented resident participation and engagement levels daily to support clinical team in tracking behavioral trends and emotional health.
General Laborer
8 Months- Performed a range of physical labor duties, including equipment maintenance, pallet repair, and loading and unloading.
- Performed general cleanup around plant and maintained equipment appearance to uphold operational standards.
- Completes visual and daily safety inspection of equipment to ensure safe operations.
- Perform general clean up around Plant, and maintain appearance of equipment.
- Conducted visual and daily safety inspections of equipment to ensure compliance with safety protocols.
- Executed various tasks to support Plant operations and meet management needs.
Education
High school diploma
Skills
Operations management
Performance goal setting
Sales
Customer Service & Communication
Conflict resolution
Team leadership
Staff management
Staff training
Performance tracking
Organizational skills
Event coordination
Scheduling
Inventory management
Merchandising
Financial management
Data entry
Data reporting
Administrative Support
Microsoft Office
Microsoft Windows
Spreadsheet
Software troubleshooting
Security management
Information security
Regulatory adherence
Operational efficiency
Trend recognition
Presentation Skills
Management
Social Media Management
Performance management
Performance goal setting
Project leadership
Languages
Spanish
English
Timeline
Operations Manager
Body Xchange Sports Club
07.2026 - 10.2026Read More
Member Advisor front desk
Body Xchange Sports Club
09.2023 - 07.2026Read More
Barista
Sharetea
04.2023 - 08.2024Read More
Barista
Dutch Bros Coffee
08.2022 - 04.2023Read More
house cleaner
SUSY'S HOUSE CLEANING
11.2020 - 01.2022Read More
Warehouse Worker (Temp)
Continental Staffing
01.2020 - 03.2020Read More
activity assistant
Magnolia Place
02.2019 - 04.2021Read More
Social Media & Community Engagement Manager
Sampson entertainment
01.2019 - 03.2025Read More
Activities Assistant
golden living center
08.2018 - 12.2018Read More
General Laborer
Angelus Block Co.
10.2017 - 06.2018Read More
Shafter High School
High school diploma
Read More
Personal Information
- BODYXCHANGE OPERATIONAL AREA MANAGER- JORGE ZUNIGA 661-444-1614
- BODYXCHANGE CORPRATE OFFICE - DESTINY MARIE KARR - 661-596-5370
- BODYXCHANGE CORPRATE OFFICE- TARA GALATAS - 661-472-0097
- BODYXCHANGE OLIVE DR GENERAL MANAGER RICARDO FERNANDEZ - 661-437-6797
- BODYXCHANGE SALES AREA MANAGER ARMANDO LUNA -818-427-6654