Savanna Mccormic
Omaha,NE
Summary
Dynamic professional with extensive experience as a Front Desk Night Auditor at Comfort Suites Hotel and sales associate for Exodus Auto Sales excelling in guest services and front desk operations. Proven ability to enhance customer satisfaction through effective issue resolution and attention to detail. Skilled in managing financial transactions and fostering strong relationships with guests and customers ensuring a welcoming environment
Overview
8
8
years of professional experience
Work History
Front Desk Night Auditor
Comfort Suites Hotel
03.2023 - 09.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Reconciled daily financial transactions and generated comprehensive reports for management review.
- Addressed guest inquiries and resolved issues, enhancing overall customer satisfaction during night shifts.
- Monitored security systems, ensuring safety protocols were followed throughout night hours.
- Assisted in training new staff on front desk procedures and hotel systems for optimal performance.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
- Performed nightly updates to room charges and rates.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Performed regular property walkthroughs during the night shift, addressing any safety hazards or cleanliness concerns.
Car Salesperson
Exodus Auto Sales
06.2019 - 11.2024
- Gained knowledge of vehicle features and specifications to assist customers effectively.
- Provided support in maintaining showroom presentation and organization for an optimal customer experience.
- Assisted in conducting vehicle test drives, ensuring clients understood product capabilities.
- Learned to utilize dealership software for managing inventory and sales processes efficiently.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
Sales Associate
Dollar Tree
01.2018 - 09.2021
- Engaged customers through effective communication and product knowledge to enhance shopping experience.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to maintain store cleanliness and adherence to safety standards.
- Responded promptly to customer inquiries, providing assistance and resolving issues effectively.
- Executed promotional displays and signage to boost product visibility and sales opportunities.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
MAS Charter
Albuquerque, NM05.2018
Skills
- Time management
- Credit and cash payments
- Customer assistance
- Welcoming guests
- Teamwork attitude
- Payment collection
- Hotel reservations
- Patience and tolerance
- Front desk operations
- Resolving issues
- Guest services
- Safety and security procedures
- Check-ins and check-outs
- Overseeing front desk
- Attention to detail
Timeline
Front Desk Night Auditor
Comfort Suites Hotel
03.2023 - 09.2025
Car Salesperson
Exodus Auto Sales
06.2019 - 11.2024
Sales Associate
Dollar Tree
01.2018 - 09.2021
High School Diploma -
MAS Charter