Savanna Pena
Tulsa Welding School
Tolleson,USA
1
Certification
11
years of professional experience
Organized and motivated with strong time management and organizational skills. Eager to leverage abilities in diverse environments while contributing to company success.
and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Admissions Coordinator
2 Years 7 Months- Coordinated student recruitment efforts, enhancing support for high school admissions team in application processing.
- Reviewed application materials for accuracy and completeness before submission.
- Communicated with prospective students via phone, email, and Organized field trips and career fairs for student engagement..
- Created detailed reports to monitor student application progress, ensuring timely document uploads and collaboration with departments.
Admissions Call Center
3 Years 11 Months- Handled inbound and outbound inquiries from prospective students, directing them to appropriate departments for timely assistance.
- Processed application paperwork through CRM, enhancing application management and expediting response time.
- Ensured compliance with program requirements, supporting student enrollment and contributing to program success.
Barista/Barista Trainer
3 Months- Led daily opening and closing operations, prepared various drinks and food items including elotes and waffles.
- Prepared various teas, including Thai, golden milk, black, green, and lemonade.
- Served as cashier, prepared coffee drinks and hot teas, and ensured adequate stock levels of cups, cookies, and cookie dough for smooth operations.
- Prepared Boba using rice cooker techniques.
- Managed inventory by ordering supplies for low stock items including bubbles, syrups, and food products, ensuring consistent availability.
Retail Sales Associate
1 Year 1 Month- Processed customer transactions accurately at the point of sale.
- Processed customer transactions and answered calls, contributing to positive shopping experiences.
- Guided customers in selecting footwear that matched their needs and preferences.
- Maintained merchandise presentation according to company standards.
- Developed patience and customer service skills through diverse interactions while stocking and reordering merchandise at DSW.
Team Member/Cashier
6 Months- Took customer orders at front counter and drive-thru, ensuring accuracy and efficiency.
- Provided customer service at Chick-Fil-A, gaining valuable experience in a fast-paced environment.
- Organized and replenished condiments at service area to ensure availability for customers and bagged food for customers at window, maintaining cleanliness and organization.
Education
High School Diploma
Skills
CRM administration
Customer service and support
Inbound call management
Administrative assistance
Data entry
Microsoft Office and Excel
Attention to detail
Organizational abilities
Team collaboration
Certification
Driver's License
Timeline
Admissions Coordinator
Tulsa Welding School
01.2024 - 08.2026Read More
Admissions Call Center
Universal Technical Institute
02.2020 - 01.2024Read More
Barista/Barista Trainer
Blendz Boba Lounge
10.2018 - 01.2019Read More
Retail Sales Associate
DSW Inc.
08.2016 - 09.2017Read More
Team Member/Cashier
Chick-fil-A
02.2016 - 08.2016Read More
La Joya Community High School
High School Diploma
Read More