Savanna Pratt
Saint Paul,MN
Summary
Experienced Hostess Team Leader with a strong track record in training and supervising teams in fast-paced environments. Expertise in schedule management, conflict resolution, and enhance customer service. Delivered improved restaurant efficiency through effective team training and implementing measures to boost customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess Trainer
Ingredients Cafe
White Bear Lake, Minnesota
06.2025 - Current
- Trained new host staff on customer service standards and café procedures.
- Prepared trainees for success by ensuring thorough understanding of roles before their first shifts.
- Managed seating arrangements to optimize guest flow, contributing to an enhanced dining experience.
- Collaborated with kitchen staff to ensure timely service during peak hours.
Restaurant Hostess
Ingredients Cafe
White Bear Lake, Minnesota
06.2022 - Current
- Greeted and welcomed guests to create a friendly atmosphere.
- Managed seating arrangements to optimize restaurant flow and comfort.
- Coordinated with servers to ensure timely service, enhancing guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated with servers to ensure timely service for all guests.
- Provided menu information and answered guest inquiries promptly.
- Monitored dining area for cleanliness and organized tables for new arrivals.
- Collaborated with kitchen staff to manage guest expectations during peak hours.
- Collaborated with kitchen staff to align service with guest expectations during peak hours.
- Resolved customer complaints in a professional manner while maintaining a positive attitude toward guests.
- Expedited food orders during peak service hours to enhance guest satisfaction. in a timely manner to optimize guest experience
Education
Mahtomedi High School
Mahtomedi , MN Skills
- Customer service
- Seating management
- Onboarding support
- Reservation management
- Guest relations
- Time management
- Team coordination
- Problem solving
- Effective communication
- Conflict resolution
Affiliations
- DECA Vice President
- Hockey Player (2022-2024)
- Varsity Hockey Team Manager (2026-2027 Season)
Timeline
Hostess Trainer
Ingredients Cafe
06.2025 - Current
Restaurant Hostess
Ingredients Cafe
06.2022 - Current
Mahtomedi High School