Savanna Storkson
Bartlesville
Summary
Highly motivated Insurance Adjuster with extensive experience in the claim handling process as well as medical record management and nearly 10 years of customer service experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Claim Owner I (Insurance Adjuster)
Farmers Insurance Company
05.2023 - Current
- Settles simple and complex liability claims according to state laws
- Interviews all parties involved in order to gain an understanding of what occurred prior to the loss
- Evaluates police reports, video footage and other information to further understand the incident
- Reviews the policy-holder's insurance policy in order to determine what should be covered
- Responds to inquires from insured's, claimant's, attorney's and other insurance companies
- Records accurate data, evidence and statements
- Brainstorms creative solutions to bring to the claims negotiation process
Customer Service Associate
Farmers Insurance Company
01.2022 - 05.2023
- Responded efficiently and accurately to callers, directed calls to appropriate individuals, filed and submitted new claims, explained possible solutions and ensured that customers felt supported and valued in their claim process
Social Media Coordinator
City Church
12.2020 - 03.2023
- Scheduled and managed multiple social media platforms by creating a monthly social media calendar
Medical Records Clerk III
Cherokee Nation
08.2020 - 01.2022
- Maintained confidentiality and adhered to all HIPAA guidelines and regulations
- Responded to ROI (release of information) requests
- Retrieved and filed medical records and maintained electronic databases
- Reviewed and managed patient files for completeness and accuracy
- Assisted with other clerical tasks as needed
Sales Associate
Staples
01.2019 - 08.2020
- Achieved sales goals for the department, maintained appearance of the sales floor and assisted customers with finding products
Sales Associate
Staples
01.2019 - 08.2020
- Processed returns and exchanges, including scanning barcodes and entering data into the computer system
Customer Service Associate
Walgreens
05.2016 - 11.2018
- Greeted customers, stocked shelves, provided product information and processed payments
Waitress
Pho 21
12.2015 - 05.2016
- Greeted guests and took orders, maintained a clean and welcoming dining environment, stayed attentive to the needs of guests
Server
Butler's Courtyard
09.2014 - 12.2015
- Welcomed guests to the wedding venue, set up banquet hall with necessary items before events
Education
Diploma -
Dickinson High School
Dickinson, TX05.2016
Skills
- Customer Service
- Detail-oriented
- Multi-line Phone
- Electronic Medial Record (EMR)
- Data Entry
- Releasing Medical Records (ROI)
- Preparing Patient Charts
- Liability Claims Handling
Certification
Adjuster's License
Timeline
Regional Claim Owner I (Insurance Adjuster)
Farmers Insurance Company
05.2023 - Current
Customer Service Associate
Farmers Insurance Company
01.2022 - 05.2023
Social Media Coordinator
City Church
12.2020 - 03.2023
Medical Records Clerk III
Cherokee Nation
08.2020 - 01.2022
Sales Associate
Staples
01.2019 - 08.2020
Sales Associate
Staples
01.2019 - 08.2020
Customer Service Associate
Walgreens
05.2016 - 11.2018
Waitress
Pho 21
12.2015 - 05.2016
Server
Butler's Courtyard
09.2014 - 12.2015
Diploma -
Dickinson High School
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