Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Savanna Tate

Savanna Tate

Summary

Strategic-thinking Business Manager with history of transforming inefficient, underperforming operations into successful enterprises. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures by applying creative and analytical approaches to operations and marketing. Excels through mentoring, training and empowering team to excel in performance.


Overview

7
years of professional experience

Work History

Cole Apartments
Austin, Tx

Business Manager
01.2020 - Current

Job overview

  • Successfully partnered with Construction Manager to complete $2.2M in exterior renovations - including color schemes, finishes, sourcing, and all resident communication
  • Sourced and implemented $950k+ in capital projects that ultimately grew rents 12%-16% YOY
  • Averaged a 45% renewal retention rate
  • Analyzed the financial performance of the building by overseeing rents, occupancies, and expenditures to ultimately stay 5-10% under budget YOY
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Managed, trained, and counseled 3 onsite staff members effectively which translated to internal promotions for 2 leasing agents
  • Created all promotional items for leasing and resident gifts from concept to ordering
  • Maintained all vendor contracts and relationships within the building as well as selected new vendors when necessary
  • Responsible for commercial tenants rent, maintenance, communal curb appeal, and fostering relationships with each retail tenant's management team
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Cole Apartments
Austin, Tx

Assistant Property Manager
01.2017 - 01.2020

Job overview

  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed and created content for all social media platforms
  • Taught Region wide social media marketing class that focused on branding, photography skills, and resident relationship building.
  • Completed final move-out walk-throughs with tenants to identify required repairs and scheduled turn process after move out.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants that averaged a 99% delinquency rate.
  • Assist with leasing and touring the property- maintained 97% occupancy YOY
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Handled tenant complaints promptly and appropriately

YouRent
Austin, Tx

Market Manager
01.2017 - 11.2017

Job overview

  • Created day-to-day schedule based on check ins and outs at 5 properties
  • Managed daily team scheduling and coordinated check ins/outs between housekeeping and guests at 5 properties.
  • Maintained professionalism with every guest interaction, resulting in the highest customer service satisfaction reports in the region
  • Oversaw cleaners and inspected every check out
  • Responsible for inventory and maintaining cleaning supplies at 5 properties
  • Refreshed interior designs of 25 Austin units
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Achieved monthly sales targets consistently by pursuing new business.

Rio West Student Living
Austin, Tx

Leasing & Marketing Manager
01.2016 - 01.2017

Job overview

  • Developed and utilized in-depth knowledge of luxury leasing tactics, building features, key neighborhood attributes and market conditions.
  • Responsible for social media campaigns and engagement
  • Created and budgeted all monthly and weekly events for the property
  • Grew the pre-lease 40% in 8 months with over $500K in sales
  • Assisted upper management during the transition of ownership
  • Maximized building occupancy by closing new residential leases and achieving established sales quotas.
  • Planned monthly resident events that provided engagement that resulted in resident retention.

Education

Texas State University
San Marcos, TX

Bachelor of Arts from Fashion Merchandising, BusinessAdministration
12.2015

University Overview

Skills

  • Profit Target Achievement
  • Team Member Development
  • Customer Retention Strategies
  • Project Development and Management
  • Multi-Unit Operations Management
  • Promotions and Marketing Strategies
  • Business Growth and Retention
  • Digital Marketing and Social Media Platforms
  • Budget Planning
  • Contract Development and Management
  • Strong Organizational Skills
  • Sales Expertise

Accomplishments

Accomplishments
  • 2022 Best Online Review Presence
  • 2021 Lincoln Legendary Award - Social Media
  • 2020 Best Social Media in Southwest Region
  • 2020 Best Neighbor Experience in Southwest Region
  • 2019 Perfect Shop Score
  • 2019, 2020, 2021 Best in Class Ellis Resident Survey Scores

Timeline

Business Manager
Cole Apartments
01.2020 - Current
Assistant Property Manager
Cole Apartments
01.2017 - 01.2020
Market Manager
YouRent
01.2017 - 11.2017
Leasing & Marketing Manager
Rio West Student Living
01.2016 - 01.2017
Texas State University
Bachelor of Arts from Fashion Merchandising, BusinessAdministration

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Savanna Tate