Jerod Blake Eastep
Forney
Summary
Professional business leader with strong track record in overseeing operations, driving performance, and enhancing profitability. Adept at strategic planning, financial analysis, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Business Manager
Eastep Custom Woodworking
01.2017 - Current
- Directed project management initiatives, ensuring timely completion of custom woodworking projects.
- Implemented process improvements, enhancing operational efficiency and reducing production time.
- Analyzed customer feedback to refine product offerings and improve client satisfaction rates.
- Managed inventory control systems, optimizing stock levels and minimizing waste in production processes.
- Developed strategic partnerships with suppliers, negotiating favorable terms to enhance material sourcing.
- Oversaw financial planning activities, ensuring budget adherence and resource allocation for projects.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
Operations Manager
Eastern Hills Country Club
03.2009 - 01.2014
- Streamlined club operations to enhance member experience and service quality.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing resource allocation.
- Coordinated event logistics, ensuring seamless execution of member functions and tournaments.
- Analyzed operational processes, identifying areas for improvement to increase productivity.
- Managed budgets effectively, aligning expenditures with revenue goals while maintaining service standards.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Master of Arts - Mathematics
Western Governors University
Salt Lake City, UT12-2017
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2013
Skills
- Budget management
- Service excellence
- Project execution management
- Employee management
- Analytical thinking
- Documentation and reporting
- Customer relationship management
- Business development
- Sales and marketing
- Operational leadership
- Operational oversight
- Customer retention
- Staff management
- Retail operations management
Timeline
Business Manager
Eastep Custom Woodworking
01.2017 - Current
Operations Manager
Eastern Hills Country Club
03.2009 - 01.2014
Master of Arts - Mathematics
Western Governors University
Bachelor of Science - Business Management
Western Governors University