Savanna Wallace
Cones N' More
Fairfax,VA
3
years of professional experience
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into a new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Work History
Ice Cream Server
3 Years 6 Months- Processed sales transactions for cash, debit, and credit purchases.
- Maintained cleanliness and organization of serving area to ensure a welcoming environment.
- Assisted in training new staff on proper serving techniques and customer interaction protocols.
- Monitored inventory levels, communicated needs to management, and assisted with stock replenishment.
- Used ice cream makers, blenders and other machines to create ice cream and other products on the menu.
Cashier
1 Year 4 Months- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintain cash drawer accuracy and balance at the beginning and end of shifts.
- Processed customer transactions efficiently using point-of-sale systems.
- Train new cashiers on operational procedures and customer service standards.
- Implement process improvements to enhance transaction speed and customer satisfaction.
- Monitor checkout area for cleanliness and safety compliance consistently.
- Welcomed customers and helped determine their needs.
Internship Student
4 Months- Worked on creating a Nature Center for my town.
- Worked as a Mechanical Engineer, configured the piping and HVAC throughout the whole site.
- Collaborated with the other interns throughout the process to make sure we were all on the same page and inform on any changes.
- Received positive feedback from supervisors during the internship program.
Sales Associate
3 Months- Assisted customers with product selection and inquiries, enhancing the overall shopping experience.
- Maintained visual merchandising standards, ensuring appealing store displays aligned with brand guidelines.
- Processed transactions accurately using POS systems, reducing customer wait times and improving service efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
- Completed AP course in Pre-calculus & Calculus 1
- Completed AP course in English 11 & 12
- Completed AP course in US History
- Completed AP course in Physics 1 & Chemistry
- 3.6 GPA
- National Honors Society Member
- Key Club Member
- FCCLA Member
Bachelor of Science - Civil Engineering
- STEP Scholarship - Scholarship Recipient - $1500
Skills
Customer service
Customer engagement
Cleaning and sanitizing
Teamwork
Relationship building
Cash handling
Timeline
Internship Student
Army Corps of Engineers
01.2026 - 05.2026Read More
Cashier
Martins Grocery
12.2024 - 04.2026Read More
Sales Associate
Hollister
09.2024 - 12.2024Read More
Ice Cream Server
Cones N' More
04.2023 - CurrentRead More
George Mason University
Bachelor of Science from Civil Engineering
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Millbrook High School
High School Diploma
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