SaVanna Walters
SC
Summary
Professional and knowledgeable administrative assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Lead Specialist
Vines Restoration Plumbing & HVAC
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Clerical Assistant
Walters Controls Sales & Service LLC
08.2020 - Current
- Managed accounts for data entry, sorting and filing documents.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Edited documents to keep company materials free of grammar errors.
Assistant Manager
Hot Topic
11.2021 - 09.2022
- Provided an exceptional shopping experience by welcoming customers, assistance with locating items, and answering questions.
- Responsible for opening and closing store, calculating sales conversion, and managing staff.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Beauty Advisor
Ulta Beauty
01.2021 - 08.2021
- Provided customers with an engaging shopping experience tailored to their individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier
Burlington
01.2019 - 07.2019
- Provided a positive customer experience with courteous and friendly service.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Marketing
Coastal Carolina University
05.2023
High School Diploma -
Buford High School
01.2019
Skills
- Typing Speed
- Data Entry
- Customer Service
- Time Management
- Organizational Leadership
- Effective Communication
- Critical Thinking
- Problem-solving abilities
Certification
Collaborative Institutional Training Initiative (CITI) Certification, 09/2022
Timeline
Marketing Lead Specialist
Vines Restoration Plumbing & HVAC
07.2024 - Current
Assistant Manager
Hot Topic
11.2021 - 09.2022
Beauty Advisor
Ulta Beauty
01.2021 - 08.2021
Clerical Assistant
Walters Controls Sales & Service LLC
08.2020 - Current
Cashier
Burlington
01.2019 - 07.2019
High School Diploma -
Buford High School
Collaborative Institutional Training Initiative (CITI) Certification, 09/2022
Bachelor of Science - Marketing
Coastal Carolina University
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