Savannah Allison
Pensacola,FL
Summary
Customer service professional with experience in billing support, claims resolution, and accurate data entry. Skilled in HIPAA-compliant EHR documentation and issue resolution. Communicates clearly to resolve member concerns quickly and support positive member experiences.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Pensacola, Florida
07.2026 - Current
- Processed deposits, withdrawals, transfers, and payment transactions accurately, ensuring member satisfaction.
- Assisted Navy Federal members with account questions and service requests.
- Answered incoming calls regarding membership benefits and services.
- Confirmed member identity according to credit union security procedures.
- Resolved customer complaints efficiently and courteously, fostering positive member relations.
- Resolved routine issues using Navy Federal policies and service guidelines.
- Educated members on checking, savings, and loan products, enhancing their understanding of services available.
- Guided members through online banking and mobile app support.
- Documented calls, requests, and account updates in service systems.
Customer Service Representative
Alorica
Humble, Texas
11.2025 - 01.2026
- Supported inbound customer calls for Alorica contact center support.
- Calmed upset customers through clear, professional communication, improving overall customer satisfaction.
- Answered customer questions and shared accurate product and service information.
- Resolved billing questions using account records and service scripts, enhancing customer understanding.
- Routed complex issues to supervisors and specialized support teams.
- Built positive customer relationships through friendly interactions.
- Kept detailed records of customer interactions, transactions, and comments for future reference.
- Tracked orders from start to finish to support timely delivery of goods or services.
- Streamlined customer service processes using new methods, increasing response efficiency.
Education
Medical Billing And Coding -
Ultimate Medical Academy
Clearwater, FL11-2025
High School Diploma -
Grapevine High School
Grapevine, TX05-2021
Skills
- Customer relationship management
- Billing support
- Claims resolution
- Data entry
- Electronic health records
- HIPAA compliance
- Procedure coding
Languages
English
Professional
Certification
- Medical billing and coding
Accomplishments
- Honors with college degree 2025
Timeline
Member Service Representative
Navy Federal Credit Union
07.2026 - Current
Customer Service Representative
Alorica
11.2025 - 01.2026
Medical Billing And Coding -
Ultimate Medical Academy
High School Diploma -
Grapevine High School