Savannah Baker
Camden,TN
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote - Patient Service Coordinator
Griffey Clinic
Paris, TN
12.2016 - Current
- Assisted patients with insurance verification and benefit inquiries, enhancing service efficiency.
- Managed patient communications, ensuring timely responses to inquiries and appointment reminders.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Collaborated with medical staff to streamline referral processes, improving patient care coordination.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations and standards.
Remote - Customer Experience Advisor
Walmart
Camden, TN
07.2012 - 12.2016
- Collaborated with team members to enhance customer engagement and satisfaction levels.
- Mentored new hires through training programs, contributing to a well-prepared and knowledgeable team of advisors.
- Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
- Managed multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail in all tasks.
- Delivered exceptional service by utilizing product knowledge and problem-solving skills during customer interactions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
Education
Diploma & Certification - Health Information Management
Tennessee College of Applied Technology
Paris, TN12.2016
Skills
- Insurance verification and authorization
- Quality assurance monitoring
- HIPAA knowledge and compliance
- EMR/EHR
- Data entry and record management
- Patient registration
- Empathic and compassionate
- Patient advocacy
- Scheduling and appointment coordination
- Medical billing and coding
- ICD-10 proficient
- Microsoft Office Suites
Certification
- Certified Coding Associate (CCA)
- Certified Health Data Analyst (CHDA)
- Certified Professional in Healthcare Information and Management Systems (CPHIMS)
- Certified in Healthcare Privacy & Security (CHPS)
Timeline
Remote - Patient Service Coordinator
Griffey Clinic
12.2016 - Current
Remote - Customer Experience Advisor
Walmart
07.2012 - 12.2016
Diploma & Certification - Health Information Management
Tennessee College of Applied Technology