Savannah Baker
Walmart
Camden,TN
Summary
Customer-focused professional with strong experience providing exceptional service, building rapport, & identifying customer needs in fast-paced environments. Skilled in handling high-volume inbound communication, resolving issues quickly & effectively, and creating positive customer experiences. Strong sales & communication abilities with a proven ability to recommend products & services based on customer needs. Adaptable, dependable, & committed to customer retention, satisfaction, & achieving performance goals.
Work History
FRONT END CUSTOMER SERVICE ASSOCIATE
- Delivered exceptional customer service by identifying customer needs, answering inquiries, & providing timely, personalized solutions.
- Resolved customer concerns professionally & efficiently while maintaining positive relationships & customer satisfaction.
- Recommended products & services based on customer needs, supporting sales goals & enhancing the overall customer experience.
- Trained new employees on products, services, customer service standards, & operational best practices.
SUBSTITUTE TEACHER, K-12
- Communicated clearly and professionally with students, staff, and faculty while adapting quickly to changing needs and situations.
- Maintained accurate documentation of daily activities, completed work, and classroom issues to ensure clear communication with returning teachers.
- Built positive relationships and encouraged engagement by adapting communication and activities to meet individual needs.
MEDICAL BILLER AND CODER
- Reviewed and maintained patient accounts with accuracy, identifying discrepancies and resolving issues to ensure accurate account information.
- Processed payments, adjustments, and account reconciliations while maintaining a high level of accuracy and attention to detail.
- Verified patient eligibility and coverage information, researched discrepancies, and resolved issues efficiently to prevent claim delays and denials.
Education
- Medical Billing & Coding
- Continuing education in CPT & ICD-10 Coding rules, regulations, & procedures.
Skills
Customer Service & Customer Experience
Live Chat & Inbound Communication
Sales & Product Recommendations
Customer Relationship Management
Problem Solving & Issue Resolution
Needs Assessment & Customer Retention
Timeline
FRONT END CUSTOMER SERVICE ASSOCIATE
Walmart
03 2021 - 04 2025Read More
SUBSTITUTE TEACHER, K-12
Benton County Board of Education
01 2018 - 03 2021Read More
MEDICAL BILLER AND CODER
Griffey Clinic
12 2016 - 01 2018Read More
Tennessee College of Applied Technology
from Medical Billing & Coding
12.2016Read More