Savannah Beckham
Huntersville,North Carolina
Summary
Recent graduate with a Bachelor's degree in Communications, equipped with strong verbal and written communication skills. Seeking an entry-level position to apply knowledge in media relations and content creation. Proven ability to collaborate effectively in team environments and manage multiple projects under tight deadlines.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nascar Racing Experience
Concord, USA
08.2022 - Current
- Coordinated and confirmed customer reservations efficiently
- Enhanced guest reservations by upgrading their accommodations
- Managed phone communication to assist customers
- Worked on Charlotte Motor Speedway Track when we had events
Hotel Front Desk Clerk
Hilton Hotel & Resorts
Charlotte, USA
11.2021 - Current
- Greet and register guests. Provide room assignments. Accommodating special requests when possible
- Handled multi-line phone inquiries to assist guests with reservations, address questions, and resolve complaints
- Delivered exceptional hospitality and service to enhance guest experiences
- Managed daily front desk operations while supporting additional tasks as directed by management
- Knowledge and use of the OnQ Hilton Honors program. Have also completed Hilton's Hospitality + Service training
- Assisted in other departments, including setup and breakdown of the breakfast buffet.
- Reliable attendance. Also make every effort to work additional hours when asked by management as well as fill in for coworkers who cannot cover their own shifts.
Part-time Assistant
Ram Jack of Charlotte
Charlotte, USA
01.2014 - Current
- Provided essential support for office operations by helping with filing, scanning, running errands, and cleaning.
- (a construction foundation repair company) 704-892-2900
- Assisted project managers with scheduling and coordinating construction timelines.
- Communicated with clients to gather project requirements and specifications.
- Maintained documentation for ongoing projects and organized files systematically.
Store Manager
4 Paws Pet Store
Charlotte, USA
01.2020 - 01.2021
- Managed daily store operations including opening, closing, ordering, delivery acceptance, and store design
- Managed the store when the owner was off work
- Surpassed sales goals through customer engagement and product knowledge
- Engaged with customers and provided tailored assistance for their pets
- Created and implemented advertising platforms to enhance store visibility and product promotion
- Comprehensive knowledge of dog and cat food and pet care products
Education
Bachelor of Science - Communication Design
Appalachian State University
Boone, NC05-2026
Skills
- Customer relations
- Call center operations
- Inbound and outbound calling
- Sales proficiency
- Satisfaction metrics
- Scheduling and administrative support
- Office software proficiency
- Critical thinking and problem-solving
- Conflict resolution
- Active listening skills
- Team collaboration
- Courteous demeanor
Timeline
Customer Service Representative
Nascar Racing Experience
08.2022 - Current
Hotel Front Desk Clerk
Hilton Hotel & Resorts
11.2021 - Current
Store Manager
4 Paws Pet Store
01.2020 - 01.2021
Part-time Assistant
Ram Jack of Charlotte
01.2014 - Current
Bachelor of Science - Communication Design
Appalachian State University