Summary
Overview
Work History
Education
Skills
Timeline
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Savannah Bernat

Endeavor,WI

Summary

Dedicated Customer Service Representative with proven expertise in complaint handling and customer satisfaction measurement. Committed to fostering positive customer relations and enhancing loyalty through effective problem resolution.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Portage, WI
09.2021 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Handled escalated customer complaints with professionalism, fostering positive resolutions and retention.
  • Managed returns and exchanges, ensuring compliance with store policies and procedures.
  • Trained new team members on company policies and best practices for service excellence.
  • Collaborated with management to streamline processes, reducing wait times during peak hours.
  • Utilized point-of-sale systems to process transactions quickly and accurately, minimizing errors.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Food Service Worker

Mcdonalds
Portage, WI
05.2019 - 03.2021
  • Prepared and served food items adhering to safety and quality standards.
  • Operated kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
  • Assisted in training new staff on service protocols and operational procedures.
  • Managed inventory levels, reducing waste through effective stock rotation practices.

Education

Technical Degree - Baking

Madison College
Madison, WI
05.2026

Skills

  • Customer service
  • Customer relations
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Order processing
  • Issue resolution
  • Problem resolution
  • Active listening
  • Critical thinking
  • Farmers market management

Timeline

Customer Service Representative

Walmart
09.2021 - Current

Food Service Worker

Mcdonalds
05.2019 - 03.2021

Technical Degree - Baking

Madison College