Dedicated Customer Service Representative with proven expertise in complaint handling and customer satisfaction measurement. Committed to fostering positive customer relations and enhancing loyalty through effective problem resolution.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
Portage, WI
09.2021 - Current
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Handled escalated customer complaints with professionalism, fostering positive resolutions and retention.
Managed returns and exchanges, ensuring compliance with store policies and procedures.
Trained new team members on company policies and best practices for service excellence.
Collaborated with management to streamline processes, reducing wait times during peak hours.
Utilized point-of-sale systems to process transactions quickly and accurately, minimizing errors.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Food Service Worker
Mcdonalds
Portage, WI
05.2019 - 03.2021
Prepared and served food items adhering to safety and quality standards.
Operated kitchen equipment efficiently, ensuring proper maintenance and cleanliness.
Assisted in training new staff on service protocols and operational procedures.
Managed inventory levels, reducing waste through effective stock rotation practices.