Savannah Brodie
Mesa,AZ
Summary
Enthusiastic and professional Payroll Specialist with a background in processing multi-state payroll. Committed to maintaining company policies while promoting complex processing procedures. Demonstrated history of achievement and innovation, coupled with an outstanding work ethic, commitment, and loyalty. Strong track record of effective leadership, collaborative teamwork, and articulate communication. Highly adept in payroll administration functions, including discrepancy research, adherence to regulatory guidelines, and program management.
Overview
6
6
years of professional experience
Work History
Lead Payroll Specialist
Outsource
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Approved time records and time-off requests and submitted payroll for direct reports.
- Collaborated effectively with sales, HR and payroll representatives.
Payroll Specialist
Outsource
05.2021 - 01.2024
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 300 external employees to comply with predetermined company guidelines.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Maintained strict confidentiality of all payroll information and records.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Supported management by processing invoices and documents with consistent on-time delivery.
Customer Service Representative
Maximus
03.2020 - 05.2021
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server
Hooters Arizona
08.2019 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Hostess
Hooters Arizona
03.2019 - 03.2020
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Car Hopper
Sonic Drive-In
09.2018 - 02.2019
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained clean, sanitized and well-organized food preparation zones.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05.2019
Skills
- Customer support
- Client Communication
- Professional Telephone Voice
- Answering questions
- Problem-solving skills
- Performance improvement
- Complaint resolution
- Documentation and reporting
- Quality Assurance Controls
- Logging call information
- Inbound phone calls
- Quality assurance
- Scripted calls
- Multi-state payroll
- Payroll management
- Microsoft applications
- Time sheet review
- Data imports
- Payroll policies and procedures
- Payroll reviews
- Payroll processing
- Telephone and email etiquette
- Policy adherence
- Exceptionally organized
- Meeting deadlines
Accomplishments
- Consistently received positive performance reviews.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 4 staff members.
Timeline
Lead Payroll Specialist
Outsource
01.2024 - Current
Payroll Specialist
Outsource
05.2021 - 01.2024
Customer Service Representative
Maximus
03.2020 - 05.2021
Server
Hooters Arizona
08.2019 - 03.2020
Hostess
Hooters Arizona
03.2019 - 03.2020
Car Hopper
Sonic Drive-In
09.2018 - 02.2019
High School Diploma -
Ironwood High School
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