Savannah Coats

Dedicated and compassionate, I bring hands-on veterinary clinic experience, research skills, and a deep passion for animal care to the field. My journey includes shadowing veterinarians during complex cases, managing emergency situations, and contributing to vaccine development research aimed at improving both animal and human health. Through personal experiences, including the loss of a pet that supported me during a challenging time, I am motivated to pursue veterinary medicine to make a positive impact on both animals and the people who love them. I aim to use my skills and knowledge to improve animal health and strengthen the human-animal bond.

PRICING ANALYST 05/2023 to CURRENT

Hy-Vee, Council Bluffs, IA                                    

• Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
• Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
• Improved pricing strategies by analyzing market trends and competitor pricing data.
• Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.

STARBUCKS BARISTA 01/2022 to CURRENT

Hy-Vee, Ames, IA 

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.

SERVICE MANAGER 01/2020 to 12/2021

Hy-Vee, Council Bluffs, IA                                         

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Trained and supervised new employee.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Established team priorities, maintained schedules and monitored performance.

CUSTOMER SERVICE REPRESENTATIVE 12/2017 to 05/2020

Hy-Vee, Council Bluffs, IA  

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Delivered prompt service to prioritize customer needs.