SAVANNAH CUNDIFF
Centralia,WA
Summary
Detail-oriented administrative professional with a strong background in customer service and a foundational knowledge of patient records, scheduling software, and medical terminology. Demonstrates effective task prioritization and organizational skills, managing multiple priorities efficiently. Committed to supporting team goals through collaboration and a proactive approach to responsibilities.
Overview
10
10
years of professional experience
Work History
Grill cook/Server Assistant
Dennys
Chehalis, Washington
08.2025 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Provided exceptional service to high volume of daily customers.
- Managed customer orders and ensured accurate food delivery.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained cleanliness and organization of grill area throughout shifts.
- Prepared and cooked food items according to menu specifications.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Followed health and safety guidelines to promote a safe environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
Medical Scheduler
Banner Health
Phoenix, USA
07.2024 - Current
- Answered telephone calls to schedule and reschedule appointments, address inquiries, and direct calls to appropriate departments, enhancing patient access to care.
- Managed cancellations or no-shows efficiently, proactively managing the busy call flow mainly consisting of scheduling and rescheduling appointments.
- Followed up with patients to reschedule missed appointments, ensuring continuity of care and minimizing disruptions in treatment plans.
- Answering the telephone calls to schedule/reschedule appointments, answer questions, and direct calls to the appropriate department.
Operator
Banner Health
07.2023 - Current
- Handled incoming calls from patients, insurance companies, and providers to address inquiries and concerns.
- Coordinated patient care following procedures to enhance service delivery.
- Ensuring matters are addressed in an efficient and timely manner.
- Consistently met or exceeded production quotas through diligent work ethic and focus on results.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed customer requests for products, services, and company information to facilitate informed decision-making.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Various Roles (Management, Grill, Prep, Server, Shift Lead, Retail, Dish, Backup)
Cracker Barrel
Peoria, USA
08.2019 - 08.2023
- Led onboarding process for new employees, coordinating interviews, inputting new hires into company system, ensuring effective training and job satisfaction, coaching staff to meet performance standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Boosted customer satisfaction by promptly addressing needs and delivering personalized service.
- Improved dining experience by providing prompt, attentive service to guests.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Drove sales growth through upselling techniques and extensive knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Receptionist
A and E AutoGlass
Mesa, USA
08.2017 - 10.2020
- Responsible for handling incoming and outgoing calls, working with insurance and windshield claims, resolving customer issues, maintaining professionalism.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Addressed and resolved customer issues to improve satisfaction and service experience.
- Answered inquiries from callers to provide necessary information and support.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Server/Cashier
Krispy Kreme
Mesa, USA
12.2017 - 07.2018
- Ensuring customer satisfaction, maintaining cleanliness, Closed store at end of business day, ensuring all tasks were completed., preparing custom beverages.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed multiple tables in fast-paced environment, delivering orders promptly during peak hours to uphold service quality.
Hostess and Server
Ihop
Mesa, USA
03.2016 - 12.2017
- Greeted guests, provided excellent hospitality, created a good dining experience, and handled cash register.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers, food runners, and bussers in maintaining a prepared dining area for optimal guest experiences.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to ensure consistent service quality.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Coordinated with team members during peak hours to streamline operations and minimize guest wait times.
- Answered phone calls to take orders, give information and document reservations.
- Organized and stocked front lobby area during shifts to ensure a tidy and inviting atmosphere for guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to waiter bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
GED -
Central Arizona Community College
Apache Junction, ArizonaSkills
- Order Documentation
- Appointment Coordination
- Task Coordination
- Menu Promotion
- Multitasking
- Organizational Skills
- Computer Proficiency
- Computer (Powerpoint, excel, word doc, forms, sheets)
- Basic Arithmetic
- Problem-solving abilities
- Training Employees
- Team Collaboration
- Effective Communication
- Communication
- Patient Relations
- Dependable
- Reliable
- Responsible
- Adaptability and Flexibility
- Active Listening
- Reading
- System improvement
- Remote
- Remote
Awards
- Track and field
- GED diploma
- 3.5-4.0 GPA
- JROTC
- Promoted to Management position after a year of working for Cracker Barrel
- Employee of the month on multiple occasions
Timeline
Grill cook/Server Assistant
Dennys
08.2025 - Current
Medical Scheduler
Banner Health
07.2024 - Current
Operator
Banner Health
07.2023 - Current
Various Roles (Management, Grill, Prep, Server, Shift Lead, Retail, Dish, Backup)
Cracker Barrel
08.2019 - 08.2023
Server/Cashier
Krispy Kreme
12.2017 - 07.2018
Receptionist
A and E AutoGlass
08.2017 - 10.2020
Hostess and Server
Ihop
03.2016 - 12.2017
GED -
Central Arizona Community College