Savannah Felts
Apple Valley,CA
Summary
Dynamic team supervisor with proven leadership at McDonald's, enhancing workflow efficiency and customer satisfaction. Skilled in staff training and complaint resolution, I implemented process improvements that significantly reduced wait times. Committed to fostering a collaborative environment, I excel in problem-solving and maintaining high operational standards.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Team Supervisor
Mcdonalds
Apple Valley, CA
2001 - Current
- Supervised team members to ensure adherence to operational standards and service quality.
- Trained new employees on procedures, safety protocols, and customer service techniques.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
- Organized shift schedules to optimize staff coverage during peak hours.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
Team Member
The Grind Coffee House
Apple Valley, CA
2002 - 2020
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Operated cash register, processed transactions accurately, and handled cash responsibly.
- Contributed to team goals by participating in staff meetings and providing feedback for improvement initiatives.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Office Supervisor
Leary Sport and Spine Chiropractic
Victorville, CA
2013 - 2015
- Supervised daily office operations to ensure efficiency and compliance with company policies.
- Coordinated patient scheduling and managed front desk activities to enhance customer experience.
- Trained new staff on administrative procedures and software systems for improved workflow.
- Implemented process improvements that reduced appointment errors and increased patient satisfaction.
- Monitored inventory levels of office supplies, facilitating timely reorders to maintain operational continuity.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
Education
High School Diploma -
Willow Park
Apple Valley, CA10-2007
Skills
Effective leadership
Assignment delegation
Complaint handling
Staff training
Team supervision
Daily workflow improvement
Problem-solving
Cash handling
Safety processes and procedures
Certification
Serve safe certified
Timeline
Team Supervisor
Mcdonalds
2001 - Current
Team Member
The Grind Coffee House
2002 - 2020
Office Supervisor
Leary Sport and Spine Chiropractic
2013 - 2015
High School Diploma -
Willow Park