Savannah Fullard
Gainesville
Summary
Results-driven professional with a strong background in customer relationship management and member engagement. Experienced in resolving complex inquiries through effective communication and problem-solving skills, contributing to improved customer satisfaction and trust.
Overview
7
7
years of professional experience
Work History
Member Solutions Specialist
Radiant Credit Union
Gainesville
05.2025 - Current
- Educated members on product features and financial services.
- Resolved member issues through effective communication and problem-solving.
- Provided reassuring support for escalated customer inquiries and issues.
Member Experience Advisor
Radiant Credit Union
Gainesville
06.2023 - 05.2025
- Promoted bank services to enhance customer engagement.
- Assisted customers with account inquiries and service requests.
- Processed loan applications and gathered necessary documentation for approval.
Manager
The Wrap Shack
Hawthorne
07.2019 - 06.2023
- Managed inventory levels, coordinating with suppliers for timely deliveries.
- Trained and mentored staff on customer service and product knowledge standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Accounting
Santa Fe College
Gainesville, FL08-2026
High School Diploma -
Hawthorne High School
Hawthorne05-2019
Skills
- Financial education
- Customer issue resolution
- Product knowledge
- Loan processing
- Member engagement
- Customer relationship management
Timeline
Member Solutions Specialist
Radiant Credit Union
05.2025 - Current
Member Experience Advisor
Radiant Credit Union
06.2023 - 05.2025
Manager
The Wrap Shack
07.2019 - 06.2023
Associate of Arts - Accounting
Santa Fe College
High School Diploma -
Hawthorne High School