Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
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Savannah Gibbs

Syracuse

Summary

Dynamic and results-driven leader with extensive experience in building initiatives, departments, and cohesive teams within organizations. Recognized for fostering a culture of growth, collaboration, and development that drives both individual and organizational success. Adept at designing and implementing strategic processes, improving operational efficiency, and empowering teams to achieve their full potential. Passionate about creating sustainable frameworks for success, and inspiring innovation in every aspect of leadership and management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Insurance Operations Manager

OneGroup Insurance Inc.
Syracuse
01.2024 - Current
  • Lead and oversee a diverse team of 18, including front-end entry-level staff, commercial lines assistants, and personal lines assistants, ensuring performance excellence and professional growth.
  • Spearhead Continuing Education and Residential Licensing initiatives across the organization, fostering compliance and skill enhancement for all licensed employees.
  • Design, develop, and implement company-wide procedures and workflows to streamline operations and improve efficiency.
  • Reimagine and revitalize the organization’s internship program by restructuring its framework, setting clear objectives, and facilitating impactful cross-departmental meetings, resulting in improved engagement and intern success.
  • Collaborate with leadership and departmental managers to align strategic initiatives with organizational goals, driving growth and operational improvements.
  • Conduct performance evaluations, identify areas for development, and provide coaching to enhance team productivity and morale.
  • Regularly review and assess departmental processes, recommending and enacting improvements to ensure consistency and compliance.

Senior Insurance Operations Specialist

OneGroup Insurance Inc
Syracuse
01.2021 - 01.2024
  • Redesigned the Continuing Education structure to streamline processes and improve organizational compliance.
  • Organized and managed company-wide continuing education classes, ensuring participation and successful completion by employees.
  • Oversaw licensing and designation requirements for licensed professionals in New York and Pennsylvania, ensuring adherence to state regulations.
  • Collaborated with the Commercial Lines Insurance team to analyze premiums, commissions, and associated fees for Policies, Endorsements, and Audits, contributing to accurate financial reporting.
  • Facilitated the policy renewal process by creating preparatory tasks and coordinating team workflows.
  • Pulled critical carrier documents from websites to ensure timely information delivery, and support the underwriting process.
  • Partnered with multiple teams to ensure seamless operations, and to meet deadlines within high-pressure environments.

Insurance Operations Assistant

OneGroup Insurance Inc.
Syracuse
09.2018 - 01.2021
  • Managed high volumes of incoming phone calls, effectively routing inquiries across the organization and delivering exceptional service.
  • Tasked and organized projects for multiple offices within the NYS region, maintaining efficiency and attention to detail.
  • Scanned and processed mail for various offices, ensuring timely document distribution and execution.
  • Maintained several high-traffic inboxes for carrier document delivery, organizing and prioritizing communications to support operations.
  • Created and sent client-facing letters and emails for policy delivery, enhancing customer satisfaction and clarity of communications.
  • Took initiative to identify and resolve process inefficiencies, contributing to smoother office workflows and enhanced operational performance.

Skills

  • Emergent Leadership Course Experience
  • Interdepartmental Collaboration
  • Onboarding Facilitation
  • Workflow optimization
  • Planning and implementation
  • Operations oversight
  • Delegation

Certification

  • Current Property and Casualty License

Accomplishments

  • Board Member - Rosamond Gifford Zoo - 2024 -Present

Timeline

Insurance Operations Manager

OneGroup Insurance Inc.
01.2024 - Current

Senior Insurance Operations Specialist

OneGroup Insurance Inc
01.2021 - 01.2024

Insurance Operations Assistant

OneGroup Insurance Inc.
09.2018 - 01.2021

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Savannah Gibbs