Savannah Gibson
Zanesville,OH
Summary
Dedicated Customer Service Professional with 5 years of experience in enhancing customer satisfaction and experience. Proven track record in resolving issues efficiently through strong interpersonal skills. Recognized for collaboration within teams to achieve positive customer outcomes and drive service excellence.
Overview
8
8
years of professional experience
Work History
Licensed Nail Technician
Self Employed Services
Zanesville, Ohio
01.2020 - Current
- Works in compliance with state regulations related to sanitation practices during and after treatments, by taking new education courses annually.
- Monitors and adjusts inventory records to manage rising product costs, and environmental factors.
- Plans daily schedules by organizing services to maintain timely appointments, and ensure client satisfaction.
Customer Service Representative
StarTek
Mansfield, OH
10.2020 - 01.2025
- Efficiently managed an average of 80 customer inquiries and escalations daily via phone in a high-volume environment, maintaining an empathetic, and professional attitude.
- Collaborated with support managers and client contacts when necessary, employing critical thinking to address urgent customer concerns, while ensuring HIPAA compliance.
- Maintained detailed and accurate records of customer interactions in EHR systems
- Addressed customer concerns through proficient use of client systems and documents.
Inventory Control Specialist
AutoZone Distribution Center
Zanesville, Ohio
06.2017 - 10.2019
- Ensured inventory accuracy by performing daily cycle counts to identify and adjust discrepancies in the system through thorough product counts.
- Worked with managing supervisors to maintain accurate inventory outs per shift by providing thorough reports at the close of each shift.
- Led a slotting project to early completion, enhancing efficiency for order selector routes.
Education
Advanced Manicurist -
Ohio State School of Cosmetology
Columbus, OH12-2019
High School Diploma -
John Glenn High School
New Concord, OH05-2017
Skills
- Time management
- Conflict resolution
- Multitasking
- Empathetic
- Problem solving
- Customer support
- Adaptability
- Microsoft Office Suite
Timeline
Customer Service Representative
StarTek
10.2020 - 01.2025
Licensed Nail Technician
Self Employed Services
01.2020 - Current
Inventory Control Specialist
AutoZone Distribution Center
06.2017 - 10.2019
Advanced Manicurist -
Ohio State School of Cosmetology
High School Diploma -
John Glenn High School
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