Savannah Gray
Gilbert,AZ
Summary
Passionate Lead Flight Attendant at Mesa Airlines, focusing on enhancing passenger satisfaction through exceptional service and efficient conflict resolution. Providing excellent hospitality with food and beverage service. Maintaining friendly and outgoing personality as well as catering to each passengers needs. Mastered safety procedures and first aid, ensuring a secure flight experience. Excelled in relationship management, fostering teamwork among cabin crew. Dedication and commitment to promoting brand loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Flight Attendant
Mesa Airlines
Mesa, AZ
09.2022 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to ensure compliance to all requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Education
High School Diploma -
Resolute Academy
Dallas, TX06.2020
Skills
- Verbal and written communication
- Cleanliness and sanitation
- Physically Fit
- Safety Procedures
- Food and Beverage Service
- Public Speaking
- First Aid
- Relationship Management
- Brand Promotion
Certification
- First aid certified
- FAA certification
- Bartending certification
- ordained
- boating license
- Real estate license
Timeline
Lead Flight Attendant
Mesa Airlines
09.2022 - Current
High School Diploma -
Resolute Academy