Savannah Hartman
Advance,North Carolina
Summary
Dynamic insurance professional with a proven track record at National General Insurance Company, excelling in customer relationship management and complaints resolution. Skilled in policy coverage analysis, I enhanced client satisfaction through tailored solutions, achieving significant retention rates. Committed to continuous improvement and operational efficiency, I thrive in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
National General Insurance Company
Winston-Salem, NC
11.2018 - Current
- Assisted customers with inquiries regarding policy coverage and claims processing
- Resolved customer complaints efficiently, ensuring satisfaction and retention
- Processed policy renewals and updates accurately within established timelines
- Collaborated with team members to improve customer service workflows
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Service multiple types of policies with Progressive, National General, Heritage, Arrowhead.
- Used Client Connect for account management.
Licensed Insurance Agent
J Roberts Nationwide Insurance
Gastonia, NC
10.2014 - 11.2018
- Developed customized insurance solutions to meet diverse client needs.
- Educated clients on policy options, coverage limits, and claims processes.
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Conducted thorough market research to identify emerging trends and opportunities.
- Streamlined administrative processes for improved operational efficiency and accuracy.
- Collaborated with underwriters to assess risk factors and determine policy terms.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
Licensed Insurance Agent
Jay Carpenter Nationwide Insurance
Gastonia, NC
03.2010 - 10.2014
- Analyzed client feedback to enhance service offerings and improve customer experience.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Education
High School Diploma -
Hickory Grove Baptist Christian School
Charlotte, NCSkills
- Customer relations
- Complaint resolution
- Team collaboration
- Escalated call handling
- Relationship building
- Call center experience
Policy coverage analysis
Complaints resolution
Needs assessment
Policy renewal processing
Escalated call handling
Customer relations
Licenses
Property & Casualty License in North Carolina and West Virginia.
Timeline
Customer Service Representative
National General Insurance Company
11.2018 - Current
Licensed Insurance Agent
J Roberts Nationwide Insurance
10.2014 - 11.2018
Licensed Insurance Agent
Jay Carpenter Nationwide Insurance
03.2010 - 10.2014
High School Diploma -
Hickory Grove Baptist Christian School