Savannah Hicks
Tujunga,CA
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
Work History
Cashier
DD'S Discount
San Fernando, CA
10.2025 - Current
- Balanced cash drawer at beginning and end of each shift.
- Assisted with supervisory team to meet customer needs.
- Route customer questions and complaints with professionalism.
- Notify customers of promotions and special offers to increase sales.
- Provided information to customers on products or services.
Collections Representative
Cbe Call Center
08.2024 - 09.2025
- Negotiate Payment plans and Settlements
- Speak to Customer with Past Due Accounts
- Try to Close Off All Accounts Past Due
Assistant Manager
Imac Med Spa
10.2022 - 07.2024
- Ordering All Medical Spa Products & Equipment
- Scheduling Patients
- Proactively Engaged with Sales Representatives
- Inventory
- Financial Tasks
Line Worker
Central Kitchen
3100 Wright Road Camarillo, CA 93010
05.2018 - 06.2023
- Collaborated with team members to ensure timely meal service.
- Maintained cleanliness and organization of workstations throughout shifts.
- Implemented food safety guidelines to maintain compliance with health regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Front Desk - Medical Biller
Imac Medical Group
12.2019 - 10.2022
- Billing ICD10 codes and CPT Codes
- Scheduling Patients
- Data Entry
- Ordering All Products for Sanitation
Line Cook
Norms Restaurants
13636 Sherman Way Van Nuys, CA
05.2021 - 02.2022
- Collaborated with team members to streamline kitchen operations during peak hours.
- Developed daily specials based on seasonal ingredients and customer feedback.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
- Maintained organized cash register area to ensure efficient operations.
- Implemented strategies to enhance checkout efficiency during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Workforce development program - Medical Assisting
Propel America
Certified Medical Billing & Coding - undefined
UEI College
12.2019
English - English
Channel Islands
Camarillo, CA09.2018
Physcology - Physcology
Ventura Community College
Ventura, CA07.2018
High School Diploma - undefined
Mary B. Perry High School
Camarillo, CA06.2018
Computer Class and Coding - Computer Class and Coding
Ventura Community College
Ventura, CA09.2016
Skills
- Medical Terminology
- EMR
- Verify Insurance
- Patient scheduling
- Inventory oversight
- Typing and filing
- Paperwork coordination
- Patient-Centered Care
- Data Entry
- EHR
- Assisting Doctor and RN
- HIPAA compliance
- Medical records management
- Insurance claims
- 10 Key Proficiency
- Cashier
- DrChrono
- Placing patient in exam rooms
- Office administration
- Co-payment collection
- Documentation
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Customer service excellence
- Cash register operation
Timeline
Cashier
DD'S Discount
10.2025 - Current
Collections Representative
Cbe Call Center
08.2024 - 09.2025
Assistant Manager
Imac Med Spa
10.2022 - 07.2024
Line Cook
Norms Restaurants
05.2021 - 02.2022
Front Desk - Medical Biller
Imac Medical Group
12.2019 - 10.2022
Line Worker
Central Kitchen
05.2018 - 06.2023
Certified Medical Billing & Coding - undefined
UEI College
English - English
Channel Islands
Physcology - Physcology
Ventura Community College
High School Diploma - undefined
Mary B. Perry High School
Computer Class and Coding - Computer Class and Coding
Ventura Community College
Workforce development program - Medical Assisting
Propel America
PERSONAL INFORMATION
Title: Medical Front Office