Savannah Holloway
Hohenwald,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Outstanding active listening and multitasking abilities.
Available to start work on May 13th, 2024.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
AAA Cash Now
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Any question the customers have, is my responsibility. I always get the answer even if I have to get help.
- Answered any call from customers and directed them through anything they needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and the information they needed, improving overall user experience.
- Performed collection calls, emails, and mail.
Education
High School Diploma -
Acellus Academy
Skills
- Call Management
- Data Entry
- Information Security
- Communication
- Organizing customer information
- Appointment Scheduling
- Account updating
- Complaint resolution
- Payment Processing
- Collections
References
References available upon request.
Timeline
Customer Service Representative
AAA Cash Now
06.2023 - Current
High School Diploma -
Acellus Academy
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