SAVANNAH JACKSON
Chicago,IL
Summary
Professionally trained in baking pies, cakes, and pastries, this A+ proficient Pastry Chef brings over 15 years of experience. Demonstrating exceptional customer service skills, effective team leadership abilities, and a commitment to creating safe and healthy work environments for all staff members throughout their career. Consistently exceeding performance targets through quality baking and outstanding leadership abilities, which has contributed to the growth of businesses while ensuring high levels of customer satisfaction and exemplary health scores. With a passion for creating delicious confections that build customer loyalty and enhance business reputation, this talented baking professional is a motivational leader in the industry.
Overview
9
9
years of professional experience
Work History
Office Administrator
Washburne Culinary and Hospitality Institute
2023.12 - Current
- Create and input purchasing invoices for yearly budgets
- Perform office duties for the chefs/instructors
- Developing leadership skills and bridging the communication between students and faculty
- Assist students with the materials and tools needed to support each student’s goals
- Cost Savings and Environmental Initiatives: By establishing and executing a food waste program at the culinary school, aiming to reduce the environmental footprint while cutting costs significantly
- We're actively addressing sustainability concerns while realizing tangible financial savings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Baker/Cook
Emeche Cakery and Café
2023.05 - 2024.01
- Greeted and interacted with customers while creating new business relationships
- Prepared breakfast and lunch items according to demand and special diets
- Mass-produced cakes, cookies, and pastries for front-line service and catering orders
- Prepared all catering orders daily and upon demand
- Decorated cakes for special occasions
- Cleaned kitchen and café daily, following safety and sanitation guidelines.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
Housekeeper
Wright Away Cleanings
2020.05 - 2023.06
- Use chemicals following safety protocols and procedures to avoid burns and injuries
- Vacuum rugs and carpeted areas in offices, lobbies, and corridors
- Remove bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Worked on a cleaning team to service hotels, offices, and other commercial buildings
- Operate power equipment tools such as backpack vacuums and floor sweepers
- Categorize laundry received by clients based on fabric type.
Shift Supervisor
Einstein Bros Bagels
2015.12 - 2020.02
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Built a performance-oriented culture with satisfied, hardworking employees by highlighting employee success and developing leaders from within
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Responded to and resolved customer questions and concerns.
Education
Associate of Applied Science - Culinary Arts
Washburne Culinary And Hospitality Institute
Chicago, IL05.2025
Associate of Applied Science - Baking and Pastry Arts
Washburne Culinary & Hospitality Institute
Chicago, IL05.2023
City Colleges of Chicago Student Government Association -
Kennedy-King College
Chicago, IL05.2023
City Colleges of Chicago Student Ambassador - Acting Member
Kennedy-King College
Chicago, IL01.2022
Skills
- Customer satisfaction
- Food handling safety
- Food running
- Bakery display preparation
- Health department standards
- Hospitality service expertise
- Advanced problem solving
- Team bonding
- Strategic planning
- Time Management
- Database entry
- Inventory Management
- Staff Management
- Problem Resolution
- Staff Training
Timeline
Office Administrator
Washburne Culinary and Hospitality Institute
2023.12 - Current
Baker/Cook
Emeche Cakery and Café
2023.05 - 2024.01
Housekeeper
Wright Away Cleanings
2020.05 - 2023.06
Shift Supervisor
Einstein Bros Bagels
2015.12 - 2020.02
Associate of Applied Science - Culinary Arts
Washburne Culinary And Hospitality Institute
Associate of Applied Science - Baking and Pastry Arts
Washburne Culinary & Hospitality Institute
City Colleges of Chicago Student Government Association -
Kennedy-King College
City Colleges of Chicago Student Ambassador - Acting Member
Kennedy-King College
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