Overview
Work History
Education
Skills
Timeline
Generic

Savannah J Banks

Indianapolis,IN

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Chipotle Restaurant and Grill
09.2023 - Current
  • Engaged with customers proactively to foster a welcoming shopping environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

American Eagle Outfitters, Inc
05.2023 - 08.2023
  • Assisted customers with product inquiries and order processing to enhance shopping experience.
  • Resolved customer complaints effectively, ensuring satisfaction and retention
  • Maintained knowledge of current promotions and merchandise to inform customer choices.
  • Collaborated with team members to streamline in-store operations and improve service delivery.
  • Processed transactions accurately using point-of-sale systems to ensure financial integrity.
  • Trained new staff on customer service protocols and system navigation for consistency.

Education

High School Diploma -

North Central High School
Indianapolis, IN
05.2026

Skills

  • Relationship building
  • Customer relations
  • Microsoft Excel
  • Microsoft outlook
  • Follow-up skills
  • Team development
  • Documentation
  • Microsoft Office Suite
  • Staff training
  • Proofreading
  • Retail store support

Timeline

Customer Service Representative

Chipotle Restaurant and Grill
09.2023 - Current

Customer Service Representative

American Eagle Outfitters, Inc
05.2023 - 08.2023

High School Diploma -

North Central High School
Savannah J Banks