Savannah Kendrick
Oglethorpe,GA
Summary
I am highly motivated to secure a position as a Sheet Metal Worker, where I can utilize my skills and expertise in equipment inspections, repairing, installing, and assembling metal parts, interpreting engineering drawings, selecting appropriate tools and hardware, and setting up machine operations. My top priority is ensuring the production process is executed with the highest quality standards possible while adhering to safety regulations. My strength lies in my ability to document all production processes with precision and attention to detail, and I am committed to inspecting finished products thoroughly for accuracy and defects. As a natural leader, I work collaboratively with my team to achieve common goals and optimize performance. I can add value to the organization and contribute to its growth and success by implementing efficient production processes and ensuring accurate documentation.
Overview
13
13
years of professional experience
Work History
Front end manager
Piggly Wiggly
Montezuma, GA
09.2024 - Current
- As a Front-End Manager at a grocery store, my day-to-day responsibilities revolve around ensuring smooth and efficient operations at the front of the store. Each morning begins with completing essential paperwork, such as sales reports, deposit records, and schedules, to set the tone for the day. I oversee the training and development of new front-end employees, making sure they understand store procedures, customer service expectations, and register operations. Throughout the day, I manage grocery orders to keep shelves fully stocked, monitor inventory levels, and coordinate restocking efforts with the team. I also assist in stocking shelves when needed, ensuring products are properly rotated and displayed. A critical part of my role involves supervising cashiers, resolving customer issues, and maintaining a clean, organized, and welcoming front-end environment. I work closely with other departments to address any operational challenges and help create a seamless shopping experience for our customers.
- Trained and onboarded new front-end employees, ensuring adherence to store policies, customer service standards, and operational procedures
- Managed daily grocery ordering to maintain optimal stock levels and product availability on shelves
- Oversaw shelf stocking operations, ensuring product rotation, cleanliness, and compliance with merchandising standards
- Completed and submitted daily morning paperwork, including sales reports and deposit logs.
- Supervised front-end operations, supporting cashiers, handling customer concerns, and ensuring efficient checkout processes
- Coordinated with other departments to maintain smooth store operations and resolve inventory or staffing issues
- Monitored employee performance and provided coaching to improve productivity and customer service
- Hours per week: 40
- Led front end operations, ensuring smooth customer transactions and service excellence.
- Mentored team members, enhancing skills and improving overall performance.
Cashier
Piggly Wiggly
Montezuma, GA
12.2023 - 09.2024
- As a seasoned Cashier, I am assigned to assist Lead Cashiers in supervising a team of up to 17 employees during each shift. My day-to-day activities include overseeing cash handling operations, conducting shift meetings, and collaborating with the manager on duty to determine front-end coverage, employee assignments, and the distribution of employee breaks. Additionally, I am responsible for training new and cross-functional team members on cash register operations, as well as cleanliness and safety guidelines. I take pride in sharing best practices and customer service with my team members to help improve the store's overall efficiency. With a keen eye for detail and a commitment to excellence, I ensure that all cash handling procedures are followed accurately and efficiently.
- Coach employees on the importance of using the proper scanning codes for clocking in and out at the beginning of shifts, during lunch breaks, at the end of each shift, and when completing other assigned duties.
- Utilize the company's database information systems to access employees' inputs and track points to schedule reassignments, time off, shifts, and breaks based on workload and customer flow.
- Monitor data to identify trends and patterns and make informed decisions that improve workflow and increase productivity.
- Operate both manual and computerized tools, including box cutters, scissors, pricing machines, and cash registers, to facilitate daily store operations, such as opening packages, cutting price tags, and verifying/updating merchandise prices.
- Maintain a 100% accuracy rate for completing and logging inventory forms, accounting for each tool checked out and checked back in at the beginning and end of each shift, ensuring tools are not broken, damaged, or have missing pieces. Always take appropriate action to address any issues identified.
- Demonstrate expertise in setting up daily store openings, closings, and register sales, utilizing a variety of tools and company database information systems to ensure efficient and accurate operations.
- Regularly participate in formal safety training and facilitate on-the-job safety training for employees to ensure they are aware of how to avoid potential hazards, including proper lifting techniques, appropriate personal protective equipment, emergency procedures, and proper use of equipment.
- Effectively lowered hazards by performing and documenting routine inspections such as ensuring checkout lanes are organized, clean, and well-stocked; emergency exits for clear paths and proper signage; and reviewing training records to ensure cashiers receive ongoing safety and procedural training.
- Consistently display effective communication by appropriately and adequately implementing protocols, coordinating schedules, and maintaining store productivity
- Track transaction data, customer feedback, and cashier performance, using data to recommend process improvements to enhance overall customer experience.
- Hours per week: 40
Emergency Roadside Agent
Geico
Macon, GA
06.2021 - 11.2023
- As an Emergency Roadside Service Agent at Geico, I excelled in providing prompt and empathetic assistance to customers facing vehicular distress. My day-to-day responsibilities included efficiently managing high volume inbound and outbound emergency calls, assessing customer needs, and coordinating timely roadside solutions. I navigated Geico database systems to meticulously document incidents, dispatch service providers, connect customers with service providers, ensure clear communication between all parties involved, and follow through to ensure a successful resolution. I focused on clear communication, policy adherence, and delivering high-quality service.
- Utilized Azure and API Geico databases to effectively process, schedule, and dispatch an average of 85 roadside assistance work orders daily.
- Prioritized work orders based on various criteria, maximized the effectiveness of available assets, and ensured safety-related issues were the highest priority. As circumstances warranted, handled emergency personnel appropriately.
- Performed and documented checklists with field agents, ensured proper tools were accessed, such as jumping cables, battery chargers, wrenches, pliers, and hammers, to perform services such as locksmith, glass repair, tow truck, tire change, jumpstart, and fuel delivery.
- Demonstrated active listening, counseled field agents regarding problem resolution, and explained safety procedures and protocols.
- Always insisted that field agents followed strict safety procedures to avoid bodily injury and property damage and maintained accurate records of services provided.
- Ability to navigate multiple screens quickly; read and interpreted each customer's insurance policies; documented customer information, including customer needs, services needed/performed, operations information, and dispatch details, in appropriate systems.
- Utilized the ADP Time and Attendance database to clock in and out, verify hours worked, pay rates, track break times, update and review work schedules, request time off, update personal information, and request alternate shifts in accordance with Geico policies.
- Employed diligence, logic, and reasoning skills to foresee and take the initiative to resolve situations that may impede service delivery and quality.
- Maintained current contractors' knowledge—liaison between crews, supervisors, and field personnel.
- Maintained effective communication by transmitting work orders and notifying owners/managers/dispatchers whenever servicemen could not be contacted and when other issues arose.
- Eagerly supported quality improvement by following standard operating procedures to ensure consistency and quality across service calls, recommended new tools and methods to improve efficiency and effectiveness, and participated in voluntary and mandatory training to assist customers with Geico protocols, safety precautions, leadership skills, and company policies.
- Fostered trust and enhanced member relationships by demonstrating concern for member safety, keeping members informed of the status/progress of their service requests, and ensuring a fast and effective service experience.
- Always ready to learn new tasks and sharpen leadership skills. Eagerly assisted Coaches with developing training material, leveraging training simulations, documenting training activities, setting schedules, implementing new policies, and optimizing operational procedures.
- Hours per week: 40
- Managed customer inquiries and provided accurate policy information to enhance client satisfaction.
- Resolved complex claims issues by collaborating with various departments to ensure timely resolutions.
General Laborer
Perdue Farms
04.2018 - 06.2021
- Successfully functioned as General Laborer in a fast-paced production work center performing critical tasks such as machine maintenance and operating production shop lines.
- During peak season, worked 12–14-hour days, seven days a week, monitoring, maintaining, and operating warehouse equipment, machines, and production assembly lines.
- Appointed to assist Maintenance Lead with measuring, troubleshooting, repairing, and maintaining equipment; performing emergency adjustments; and assisting with major repairs as necessary. Utilized digital, electronic, and manual equipment, power tools, and hand tools. Always followed safety precautions and used appropriate equipment technical manuals.
- Regularly documented numerous preventative maintenance task sheets before, during, and at the end of shifts. Utilized appropriate operational manuals, maintained logbooks, and applied math skills to calibrate machinery to performance and quality standards.
- Improved production flow by 25% by efficiently setting up machines to accurately and precisely adjust various track parts for durability, functionality, and safe operations. Used appropriate safety and procedure manuals to maintain equipment conditions such as adjusting, cleaning, lubricating, and inspecting drives, motors, tracks, carriers, washers, and belts; checking fluid levels; replacing filters; and maintaining proper alignment. Maintained the yield efficiency goal levels set forth by management.
- Consistently collaborated with vendors, contractors, engineers, machine operators, and supervisors to achieve component repairs and replacements on machines and equipment.
- Monitored various equipment gauges and machine operations to detect malfunctions. Informed maintenance lead and production supervisors of potential problems. Recommended process to prevent future downtown issues.
- Assigned to the Chic-Fil-A production line. Assisted Supervisor with facilitating beginning, ending, and emergency shift meetings. Delegated assignments based on daily goals, skill levels, and the number of employees in attendance.
- Constantly reviewed production specifications and procedure manuals to properly load machine with chicken, grade fat from chicken, and inspect final product for compliance with quality standards.
- Always performed quality control checks on chicken breasts leaving the line and consistently exceeded production goals by up to 20% each shift.
- Eagerly trained new, lower-level, and cross-functional employees on safety regulations, basic line operations, and company policies.
- Participated in monthly, quarterly, and annual training; as well as voluntary training opportunities relating to production, safety, and leadership advancement.
- Maintained a clean, safe, and excessive material-free work area in compliance with Corporate/OSHA Standards and performed all work in accordance with established safety procedures.
- Adhered to all safety requirements, including personal protective equipment (hard hats, smocks, safety goggles, steel closed-toe shoes, gloves, hearing protection, and respiratory protection); preventing and reporting unsafe acts and conditions; lockout-tag-out procedures; and Process Safety Management. Always monitored warehouse floor area for excessive material and trash during and at the end of shifts.
- Ability to lift, carry, push, and pull up to 50 lbs. in accordance with safety standards.
- Eagerly sought and accepted additional assignments to build new skills and help keep other departments operational.
- Hours per week: 40
Cashier
Piggly Wiggly
Oglethorpe, GA
08.2013 - 04.2018
- As a dedicated Cashier at Piggly Wiggly, I was appointed Shift Leader and excelled in overseeing a wide range of store operations. My daily responsibilities included managing opening and closing procedures, supervising staff activities for up to 11 employees, and ensuring the store's seamless functioning. I also handled tasks such as customer service interactions, inventory control, and cash management and enforced safety protocols. Highly focused on optimizing workflow efficiencies, promptly resolving issues, maintaining high service standards, and providing a positive shopping experience for customers.
- Operated cash register and processed coupons, gift cards, partner cards, food stamps, WIC vouchers, cash, check, and credit card payments with an average of $6800 daily transactions.
- Balanced cash register with accuracy and efficiency at the end of each shift, ensuring 100% accountability for all transactions during the shift by opening and closing the store following company policies and guidelines.
- Utilized manual and computerized equipment such as box cutters, scissors, pricing machine, and cash register to open packages, cut price tags, verify/update merchandise prices, and set up daily store openings, closings, and register sales.
- Always maintained a logbook to account for equipment and tools used by each employee at the beginning and end of each shift.
- Utilized safety practices and procedures by following established safety rules and regulations to maintain a safe and clean work environment, including keeping the checkout area clean and free of hazards, such as spills or debris, to prevent accidents and avoid injuries.
- Utilized company time and attendance database to manage employee schedules, weekly hours worked, emergency call-ins, and time off requests.
- Achieved quality improvement by maintaining a customer satisfaction rating of 99% and being recognized for demonstrating a positive attitude, displaying professionalism and empathy, and being diligent, warm, and helpful.
- Educated customers on membership rewards and consistently exceeded the goal of securing enrollments by registering up to 13 new members weekly.
- Adhered to all company guidelines, policies, and standard practices. Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored, stocked, and replenished front-end merchandise according to store merchandising layouts and tags. Ensured workstations and front-end areas of the store were organized, neat, and cleaned for maximum productivity.
- Prevented store losses using awareness, attention to detail, and integrity.
- Eagerly learned the roles of other departments to provide coverage and keep the store operational.
- Hours per week: 40
Education
Aircraft Structural Technology
South Georgia Technical College
Americus, GA05-2025
High School Diploma - undefined
Macon County High School
Oglethorpe, GA05-2014
Skills
- Customer service
- Employee supervision
- Staff supervision
- Fraud prevention
- Metal fabrication
- Hand tool proficiency
- Mathematical calculations
- Sheet metal bending
- Power tool operation
Timeline
Front end manager
Piggly Wiggly
09.2024 - Current
Cashier
Piggly Wiggly
12.2023 - 09.2024
Emergency Roadside Agent
Geico
06.2021 - 11.2023
General Laborer
Perdue Farms
04.2018 - 06.2021
Cashier
Piggly Wiggly
08.2013 - 04.2018
High School Diploma - undefined
Macon County High School
Aircraft Structural Technology
South Georgia Technical College